Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Anderson

Las Vegas,NV

Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

15
15
years of professional experience

Work History

Compliance and Packaging Supervisor

Cannapunch
Las Vegas, Nevada
02.2022 - 07.2025
  • Labeled packages and recorded items packed in preparation for shipping.
  • Trained new employees on proper techniques for packaging, equipment operation and inventory management.
  • Managed team schedules and job assignments with strong focus on controlling labor costs through efficiency and proper coverage of peak periods.
  • Introduced and enforced new standard operating procedures.
  • Monitored performance for adherence to procedures, safety rules and quality standards.
  • Maintained performance, quality and safety standards team-wide.
  • Coached packaging employees to improve performance and resolve inconsistency issues.

Cashier

Kohls Corp.
LAS VEGAS, NV
09.2019 - 01.2022
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.

Security Guard

Csc Event Staff
Las Vegas, NV
11.2017 - 09.2018
  • Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.

Human Resources Specialist

Clark County Human Resources
Las Vegas, NV
10.2016 - 10.2017
  • Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
  • Coordinated monthly status calls to update teams on goals, strategies and developments while sharing best practices to enhance success.
  • Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations.

Customer Service Representative

AT&T Inc.
Los Angeles, CA
01.2015 - 10.2016
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Interviewed customers regarding issues and reported feedback to management team.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

Night Auditor

UPS
Aliso Viejo, CA
02.2013 - 01.2015
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Coded invoices and other records to maintain organized and accurate records.
  • Prepared weekly payroll for more than 300 salaried and hourly employees.
  • Calculated and verified all figures, caluclulations and documents.

Front Desk Receptionist

America's Best Inn And Suites
Laguna Beach, CA
01.2011 - 02.2013
  • Monitored reservations to track incoming parties and special events.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.

Education

Associate of Science - Business Management

West Los Angeles College
Culver City, CA

High School Diploma -

Mater Dei High School
Santa Ana, CA

Skills

  • Listening skills
  • Microsoft Office
  • Cash transactions
  • Customer assistance and interaction
  • Correspondence typing
  • Oral and writing communication

Timeline

Compliance and Packaging Supervisor

Cannapunch
02.2022 - 07.2025

Cashier

Kohls Corp.
09.2019 - 01.2022

Security Guard

Csc Event Staff
11.2017 - 09.2018

Human Resources Specialist

Clark County Human Resources
10.2016 - 10.2017

Customer Service Representative

AT&T Inc.
01.2015 - 10.2016

Night Auditor

UPS
02.2013 - 01.2015

Front Desk Receptionist

America's Best Inn And Suites
01.2011 - 02.2013

Associate of Science - Business Management

West Los Angeles College

High School Diploma -

Mater Dei High School

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