Shannon Aragon
Agent Licensing Supervisor
Phoenix,AZ
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Operations Supervisor
Oxford Life Insurance Company
Phoenix, AZ
02.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Billling Supervisor
Oxford Life Insurance Company
Phoenix, AZ
02.2015 - 01.2019
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Maintained compliance with company policies, objectives and communication goals.
Customer Service Specialist
Oxford Life Insurance Company
Phoenix, AZ
12.2009 - 01.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed payments and returns with accuracy and efficiency.
Education
Bachelor of Science - Accounting
Grand Canyon University
Phoenix, AZ 11.2020 - Current
Skills
Staff training/development
Timeline
Bachelor of Science - Accounting
Grand Canyon University
11.2020 - Current
Operations Supervisor
Oxford Life Insurance Company
02.2019 - Current
Billling Supervisor
Oxford Life Insurance Company
02.2015 - 01.2019
Customer Service Specialist
Oxford Life Insurance Company
12.2009 - 01.2015
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