Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHANNON ARMSTRONG

San Antonio,TX

Summary

A versatile customer service professional with a strong background in administrative tasks and application management. Skilled in effectively working with families from diverse backgrounds, ensuring their needs are met and providing exceptional service. Proficient in a variety of office applications, utilizing them to streamline workflows, manage tasks efficiently, and enhance overall productivity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Applicant Waiver Technician

Muskogee Staffing
01.2022 - 02.2024
  • Maintained confidentiality of patient information in compliance with HIPAA regulations
  • Ensured proper Case Management maintenance of applicant housing records according to regulatory standards.
  • Participated in quality improvement initiatives aimed at enhancing patient satisfaction. Including but not limited to past landlords. Experience with communicating with families and of diverse backgrounds.
  • Provided exceptional customer service to applicants by addressing inquiries and concerns promptly and professionally
  • Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
  • Contributed to a positive work environment through effective communication with colleagues

Retinal Imaging Technician

ICare Health Solutions
01.2023 - 12.2023
  • Remote management of daily operational activities
  • Performing administrative tasks mastering the skills to streamline workflows, reduce waste, and enhance productivity
  • Advanced Medical Terminology
  • Triage patients, measures vital signs and records information in patient charts
  • Prepares treatment rooms for examination of patients
  • Advanced Power Chart, Microsoft Word, Excel and Powerpoint experience
  • Administer injections to patients

Medical Assistant Team Lead

Methodist Healthcare Affiliate
01.2021 - 12.2023
  • Perform manual vitals, routine blood draws, administering intramuscular and subcutaneous injections per the provider's request
  • Maintain lab equipment, documentation of all lab results and quality controls
  • Weekly inventory, ordering, and communication among others

Education

HIGH SCHOOL DIPLOMA -

KAREN WAGNER HIGH SCHOOL
06.2008

Skills

  • Application processing and case management
  • Security Clearance for Defense Roles
  • Google Workspace Proficiency
  • Excel experience
  • Task Prioritization Skills
  • Expertise in Fair Housing Compliance
  • Client Relations Expertise
  • Systematic Data Organization
  • Database Administration
  • Performing Detailed Background Investigations

Certification

  • CPR/AED Certification
  • Texas Class C Driver's License

Timeline

Retinal Imaging Technician

ICare Health Solutions
01.2023 - 12.2023

Applicant Waiver Technician

Muskogee Staffing
01.2022 - 02.2024

Medical Assistant Team Lead

Methodist Healthcare Affiliate
01.2021 - 12.2023

HIGH SCHOOL DIPLOMA -

KAREN WAGNER HIGH SCHOOL

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