Shannon Armstrong
Richmond,TX
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Tidal Basin
Oneida, NY
07.2023 - 09.2023
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Analyzed financial information provided by applicants to verify income levels.
- Processed client applications in accordance with established guidelines.
Compliance Reviewer
AC Disaster Consulting
Richmond, TX
03.2023 - 06.2023
- Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
- Analyzed potential areas of risk and developed strategies to mitigate such risks.
- Conducted research on laws, regulations, and industry trends related to the organization's operations.
- Reviewed debris invoices to ensure billing accuracy and resolved discrepancies.
- Invoice reconciliation and tabulation.
- Reviewed contracts to verify what was being billed was allowable by FEMA.
- Confirmed debris quantities were accurate/
- Created PDF documents.
Housing Case Manager
SEARCH Homeless Services
Houston, TX
12.2022 - 04.2023
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
- Participated in various committees related to homelessness prevention initiatives within the community.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Coordinated move-in activities for new tenants including furniture donations, apartment cleaning, installation of safety equipment.
QA/QC Analyst
Witt O'brien's
Houston, TX
04.2021 - 04.2023
- Performed accurate and timely data entry for QC records.
- Analyzed quality control results to identify trends and potential problems.
- Conducted regular inspections of incoming materials, components, and finished products.
- Developed and maintained inspection criteria based on customer requirements.
- Provided technical support to other departments regarding QC protocols.
- Monitored production processes to ensure compliance with established quality standards.
- Assisted in the development of new testing methods or processes when needed.
- Prepared reports summarizing findings from tests conducted on samples.
- Trained new personnel on QC procedures, including sampling techniques and data interpretation.
- Verified that corrective action plans are implemented effectively following audit findings.
- Resolved transaction-specific inquiries, applying research and interpretation to ensure adherence to Agency policies.
Housing Specialist
North Carolina Office of Recovery
Raleigh, NC
03.2021 - 06.2022
- Conducted assessments to determine eligibility for rental assistance programs.
- Provided technical advice on affordable housing issues.
- Organized outreach activities to inform residents about available services.
- Reviewed applications and documents for accuracy and completeness.
- Coordinated with local organizations to ensure timely delivery of services.
- Maintained accurate records, files, and reports of program activities.
- Negotiated leases between landlords and tenants in order to secure affordable rental units.
- Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
- Prepared correspondence, forms, presentations., as needed.
- Responded promptly to inquiries from residents regarding their rights under applicable laws.
- Served as a liaison between governmental agencies and other stakeholders involved in providing safe and affordable housing solutions.
- Assisted clients with permanent housing transitions.
- Communicated with housing managers and rental agencies on behalf of clients.
Case Management Specialist
Horne LLP
Richmond, TX
04.2020 - 03.2021
- Conducted comprehensive assessments of clients to identify service needs and develop individualized case plans.
- Provided counseling and advocacy for clients in order to assist them in meeting their permanent housing plans.
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Participated in multidisciplinary team meetings to discuss client progress towards meeting established goals.
- Conducted home visits with clients when necessary.
- Coordinated referrals between outside agencies when needed.
- Educated clients on how they can best manage their own recovery.
- Collaborated temporary housing arrangements for families during home repairs.
Public Assistance Specialist
Tetra Tech
Richmond, TX
11.2019 - 04.2020
- Review and analyze a large volume of financial, contract, and labor documentation.
- Track, organize, and maintain financial data and backup documentation.
- Prepare cost analyses and develop analytical methodologies, as needed.
- QA/QC reconciliation of application records, invoice records, and material use records for grant-funded programs.
- Coordinate, review, analyze, and summarize financial data for grant-funded programs.
- Reconcile federal and state grants, cost estimates, audits, and other initiatives that support disaster recovery efforts.
- Engage and collaborate with internal stakeholders.
Housing Case Manager
BCFS Health And Human Services
Houston, TX
04.2018 - 11.2019
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Maintained accurate records of client interactions utilizing a computerized database system.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Collaborated with other professionals to assess client needs.
Lead Case Manager
ICF
Baton Rouge, LA
05.2016 - 04.2018
- Monitored client progress and modified services accordingly to meet their changing needs.
- Conducted regular meetings with team members to discuss caseloads and provide guidance on complex cases.
- Ensured compliance with all applicable laws, regulations, policies, procedures and standards of practice.
- Maintained up-to-date records on each client's status including progress notes and case histories.
- Assisted applicants with securing CDBG funds.
- Deescalated situations between applicant and Case Managers.
- Reviewed and submitted timesheets weekly for my team.
- Attended trainings and briefings and relayed the updated to team.
Manufactured Housing Specialist
Federal Emergency Management Agency, FEMA
Baton Rouge, LA
11.2015 - 05.2016
- Assisting immediate supervisor with ensuring that all Manufactured Housing Units (MHU) or Recreational Vehicles (RV) transactions are documented in the Housing Operation Mission Enterprise System (HOMES).
- Performing reviews of submitted Requests for Site Inspections, Manufactured Housing Unit Inspection Reports, and Ready for Occupancy Status forms for completion.
- Assembles records of all floodplain management regulatory compliance, environmental and historic preservation reviews, contractor maintenance reports, and utility accounts for commercial sites.
- Preparing and tracking Unit Installation Work Orders in data systems.
- Developing regular reports summarizing progress of all tasks related to MHU transactions and operational tasks while identifying trends that could impact MHU mission, priorities, and objectives
Recertification Specialist
Federal Emergency Management Agency, FEMA
Baton Rouge, LA
10.2009 - 05.2016
- Conducted audits of client records to verify accuracy of information provided in their recertification applications.
- Assisted applicants with obtaining help with medical, dental, funeral, personal property, transportation, moving and storage and other eligible expenses.
- Assisted applicants with applying for FEMA assistance.
- Guided applicants towards a realistic PHP (Permanent Housing Plan).
- Coordinated with appropriate state and government agencies to help expedite housing arrangements.
- Conducted on-site visits as needed to verify information provided by applicants seeking recertification.
Education
High School Diploma -
Glen Oaks Senior High School
Baton Rouge, LA05.1993
Certification
FEMA IA Courses Completed 100, 200 and 700
Notary Public for the State of Texas
- Appointed 02/05/2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
- Applicant engagement
- Documentation and paperwork
- Program knowledge
- Effective communication skills
- Resource information
- Multitasking Abilities
- Written Communication
- Organization and Time Management
- Critical Thinking
- Flexible and Adaptable
- Cultural Awareness
Timeline
Eligibility Specialist
Tidal Basin
07.2023 - 09.2023
Compliance Reviewer
AC Disaster Consulting
03.2023 - 06.2023
Housing Case Manager
SEARCH Homeless Services
12.2022 - 04.2023
QA/QC Analyst
Witt O'brien's
04.2021 - 04.2023
Housing Specialist
North Carolina Office of Recovery
03.2021 - 06.2022
Case Management Specialist
Horne LLP
04.2020 - 03.2021
Public Assistance Specialist
Tetra Tech
11.2019 - 04.2020
Housing Case Manager
BCFS Health And Human Services
04.2018 - 11.2019
Lead Case Manager
ICF
05.2016 - 04.2018
Manufactured Housing Specialist
Federal Emergency Management Agency, FEMA
11.2015 - 05.2016
Recertification Specialist
Federal Emergency Management Agency, FEMA
10.2009 - 05.2016
High School Diploma -
Glen Oaks Senior High School
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