Hi, I’m
Shannon Artis
Payson,AZ
Summary
Dynamic Shift Leader with a proven track record at Dunkin' Donuts, excelling in team leadership and customer service focus. Mastered POS system operation and cash handling, significantly enhancing customer satisfaction and sales through effective problem-solving and upselling techniques. Demonstrated excellence in training and maintaining high safety and quality standards, embodying a positive attitude and professional appearance.
Overview
7
years of professional experience
Work History
Dunkin' Donuts
Shift Leader
04.2009 - 02.2016
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Homeschool Peabody, MA
N/A
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Creative problem solving
- Training assistance
- POS system operation
- Safety processes and procedures
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
- Daily workflows
- Policy enforcement
- Professional appearance
- Quality control assurance
Timeline
Shift Leader
Dunkin' Donuts
04.2009 - 02.2016
Homeschool
N/A
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