Shannon Ashley
Mabank
Summary
To use and broaden my education, talents, and experience in working with the public while growing with a professional organization in an office environment.
Overview
11
11
years of professional experience
Work History
Title Clerk
Brinson Auto Group
06.2024 - Current
- Completes motor vehicle paperwork, interacts with the public and other agencies, and is responsible for filing vehicle owner titles and registration in a timely manner
- Open & accurately record incoming titles daily according to established procedures
- Verify all documents are signed & completed properly
- Maintain a high level of customer confidentiality
- Process paperwork on a timely basis
- Prepare & submit all legal transfer documents to the state department of motor vehicles (DMV)
- Prepare tax & title documents
- Maintain value, quality, and integrity
Customer Service Representative
Trinity Valley Electric Cooperative
04.2018 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Medical Assistant/Receptionist
Carter Wellness Clinic
01.2018 - 06.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
Telecommunications Specialist
Kaufman County Sheriff's Office
09.2016 - 01.2018
- Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired, determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes, monitor and operate a radio console and computer equipment, receive and respond to a variety of emergency and non-emergency services and complaints, ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
- Reason for Leaving: Personal/Family Emergency
Customer Service Representative Level III
WEST CEDAR CREEK MUD
05.2014 - 09.2016
- Answered incoming calls on 7-line phone system
- Initiate work orders for new or existing customers, take payments via cash, check, money order or credit/debit card
- Guide customers through and complete new service paperwork and resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Balanced mid-day cash register logs and end of day logs
- Answer incoming radio calls on a 15-line radio system
- Dispatch 15+ field crew members to the correct location and have the job completed in a timely manner
- Closed ALL wastewater and/or raw water work orders by the goal set by the General Manager and/or Office Manager
- Reason for leaving: Better Opportunity
Education
None - Nursing Leadership And Management
TRINITY VALLEY COMMUNITY COLLEGE
Athens, TX01.2016
High school -
KEMP HIGH SCHOOL
Kemp, TX06.2014
Skills
- Medical office experience
- Banking
- Computer Literacy
- Microsoft Outlook
- Customer Support
- Customer Service
- Office Administration
- Office experience
- Management
- Supervising experience
- Marketing
- Financial services
- Word Processing
- Computer Networking
- Time management
- Communication skills
- Clerical experience
- Insurance Verification/ Explanation of EOB’s
- Logistics
- Accounts Receivable
- Filing
- Google Cloud Platform
- Accounts Payable
- Organizational skills
- Data Entry
- Microsoft Word
- Leasing
- Microsoft Office Products
- Microsoft Excel
- Google Docs
- Leadership
- Telecommunication
- Property Management
- Quickbooks
- Call Center
- Outlook
- Office Management
- Title processing
- Accuracy and precision
- Legal compliance
- Data entry
- Attention to detail
- Excellent communication
- Multitasking
Additional Information
Multi-Year money handling, Customer-oriented, Computer literate, Active listening skills, Skilled problem solver, Personable, Motivated team player, Natural leader, Credit card transactions, POS systems knowledge, Employee relations, Fluent in English, Able to Multitask, Passionate about others feeling, Fast Learner, Strong asset to team, Self-motivated, Great Work Ethic, Attention to detail, Time Management Skills, Organization skills
Timeline
Title Clerk
Brinson Auto Group
06.2024 - Current
Customer Service Representative
Trinity Valley Electric Cooperative
04.2018 - 06.2024
Medical Assistant/Receptionist
Carter Wellness Clinic
01.2018 - 06.2021
Telecommunications Specialist
Kaufman County Sheriff's Office
09.2016 - 01.2018
Customer Service Representative Level III
WEST CEDAR CREEK MUD
05.2014 - 09.2016
None - Nursing Leadership And Management
TRINITY VALLEY COMMUNITY COLLEGE
High school -
KEMP HIGH SCHOOL
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