Shannon Atkinson
Griffin,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
6
6
years of professional experience
Work History
Roadside Assistance Agent
U-Haul Corporate Office
03.2020 - 02.2024
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Served as a reliable point of contact between law enforcement agencies, insurance companies, repair shops, and towing services during incidents requiring coordination among multiple parties.
Office
Atkinson Roofing Co
11.2017 - 02.2020
- Improved communication within the team by regularly updating project status and collaborating with colleagues on shared tasks.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Maintained a clean and organized workspace, fostering a positive work environment for all employees.
- Facilitated smooth office operations by promptly responding to inquiries from staff and clients via phone or email.
- Reduced paper waste by digitizing documents and promoting paperless communication throughout the office.
Education
High School Diploma - General Studies
Towers High School
Decatur, GA01.1989
Skills
- Excellent communication skills (written and verbal)
- Good comprehension skills
- Good composition skills
- Works successfully in a team environment as well as independently
- A self-starter who can troubleshoot challenges on the spot
- Ability to multi-task in a fast-paced environment
Accomplishments
- Titled Employee of the month on several occasions
- Several pay raises
Phone Secondary
(470) 925-7763
Phone Primary
(470) 749-8816
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Roadside Assistance Agent
U-Haul Corporate Office
03.2020 - 02.2024
Office
Atkinson Roofing Co
11.2017 - 02.2020
High School Diploma - General Studies
Towers High School
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