Shannon Austin
Miami,FL
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
7
7
years of professional experience
Work History
Service Coordinator
Forair Optimal Air Environments
01.2022 - Current
- Supervise teams of up to 15 mechanics to complete work in a timely manner and to company standards.
- Organize ongoing maintenance schedules to boost system performance.
- Shrink knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Effectively communicate with technicians and customers, troubleshoot problems, and coordinate repairs.
- Create and maintain daily and weekly reports for upper management.
- Schedule and oversee maintenance, repair, and installation activities.
Inventory Management Specialist
Razbaby Innovative Products
01.2020 - 12.2021
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Collaborated with the procurement team to establish steady supply of inventory.
Office Manager
Simon Marine, Inc. Yacht Management
07.2016 - 12.2019
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Addressed inquiries, appointment requests and billing questions.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL12.2019
Skills
- Creative Strategy, Attention to Detail, Customer Interface, Project Management, Collaborative Problem-Solving, Team Leadership, Relationship Building, Adaptability
- Excel, Canva, Sage 100, SSO Scheduling, Telephone Communication, Social Media Platforms
Timeline
Service Coordinator
Forair Optimal Air Environments
01.2022 - Current
Inventory Management Specialist
Razbaby Innovative Products
01.2020 - 12.2021
Office Manager
Simon Marine, Inc. Yacht Management
07.2016 - 12.2019
Bachelor of Arts - Psychology
Florida International University