Shannon A. Whitaker
League City,TX
Summary
Results-driven logistics professional with extensive experience in operational efficiency and problem-solving. Skilled in coordinating complex logistics and inventory management, enhancing service performance and customer satisfaction. Focused on driving improvements and delivering results in high-pressure environments.
Overview
11
11
years of professional experience
Work History
CSR II/Logistics
BWC Terminals
Texas City, TX
03.2026 - Current
- Coordinated daily rail and truck logistics, ensuring accurate order entry, billing, completion paperwork, rail car releases, and waybill processing.
- Apply comprehensive knowledge of Rail Back End operations to coordinate short lines, pulls, placements, track spots, and scheduling.
- Manage inventory processes by executing tank-to-tank transfers and monthly inventory reconciliations, correcting for temperature variations and resolving variances.
- Monitor and update internal and client-facing shipping systems to maintain seamless supply chain visibility.
- Review operational and shipping documentation for accuracy while ensuring adherence to company procedures, customer requirements, and applicable regulatory standards.
- Managed marine and vessel documentation, ensuring compliance through accurate surveyor's report submissions, marine reconciliations, and billing processes.
- Ensured smooth operations of complex terminal systems to enhance productivity.
Terminal Truck Coordinator
BWC Terminals
Texas City, TX
12.2024 - 03.2026
- Coordinated daily truck traffic and terminal activities, supporting efficient and safe movement of inbound and outbound shipments.
- Managed driver check-in and dispatch processes, providing clear instructions and resolving operational issues to ensure smooth terminal operations.
- Managed truck scheduling and loading workflows to optimize terminal capacity, minimize delays, and maintain efficient turnaround times.
- Coordinated with terminal operators to verify product specifications, ensuring accurate loading and execution of shipments.
- Prepared and verified critical shipping documentation, including Safety Data Sheets (SDS), Certificates of Analysis (COAs), bills of lading, and other required documentation.
- Entered and processed customer orders through terminal operating systems, ensuring accurate product, quantity, destination, and shipment information.
- Maintained accurate shipment, driver, and operational records, ensuring compliance with company policies and regulatory requirements.
- Communicated with customers, drivers, terminal operators, and internal teams to proactively resolve shipment and scheduling issues.
- Supported a strong safety culture by ensuring terminal activities were conducted in accordance with established safety and compliance procedures.
P&D Operations Coordinator/Manager
FedEx Ground
Houston, TX
08.2019 - 04.2023
- Managed daily pickup and delivery operations for 7 contractors within a high-volume, time-sensitive logistics environment.
- Translated business objectives and operational priorities into actionable logistics strategies designed to improve service performance and customer satisfaction.
- Served as a key liaison between customers, contractors, Area Operations Managers, Business Contacts, and cross-functional teams to resolve service issues and operational challenges.
- Monitored contractor performance and service execution, addressing operational deficiencies and identifying improvement opportunities.
- Managed escalated customer service issues, collaborating with internal leadership to achieve timely resolutions.
- Investigated missing packages, Code 85 exceptions, inbound scan discrepancies, failed pickups, delivery issues, customer complaints, and accident-related incidents.
- Developed and implemented tracking and follow-up worksheet, enhancing operational efficiency by approximately 10%.
- Performed advanced administrative and operational functions, including kickouts, video coding, customer service mail, MRL processing, and delivery portal entries.
- Processed address corrections, damaged shipments, hazardous materials, package intercepts, returns-to-sender (RTS), and delivery exception reports (DPRs).
- Supported compliance, shipment integrity, quality assurance, and operational performance across multiple departments.
- Maintained accurate operational records and documentation while working within strict service deadlines and company procedures.
Quality Assurance Specialist
FedEx Ground
Houston, TX
06.2019 - 08.2019
- Conducted quality assurance activities to ensure accurate, safe, and compliant package handling throughout the facility.
- Investigated damaged shipments, identified missing contents, coordinated repackaging, and documented damage to ensure accountability and compliance.
- Processed over-label shipments, over goods, customer returns, and other package exceptions while maintaining shipment integrity.
- Collaborated with operations teams and customers to resolve shipment discrepancies, facilitating timely resolutions and enhancing customer satisfaction.
- Identified processing issues and supported corrective actions, improving package handling accuracy and enhancing overall customer service.
- Maintained compliance with facility procedures and established quality standards.
Operations Admin III
FedEx Ground
Houston, TX
06.2018 - 06.2019
- Provided administrative, analytical, and operational support to management and facility operations in a high-volume distribution environment.
- Researched, entered, verified, and maintained operational data across multiple systems to enhance accuracy and support daily business functions.
- Prioritized workflow and exception management to maximize same-day package resolution and delivery.
- Monitored package scanning activity to ensure accurate and timely scan statuses for shipments.
- Processed hazardous materials and international shipments in accordance with DOT, Customs, and company compliance requirements.
- Reviewed and maintained required documentation to support regulatory compliance and operational standards.
- Served as a primary customer contact for shipment inquiries, exceptions, and service-related issues.
- Collaborated with operational teams to identify and resolve package processing issues, ensuring consistent service levels.
Administrative Assistant
ACE Real Estate Solution, LLC
Columbia, SC
08.2015 - 01.2018
- Coordinated client appointments, calendars, meetings, and daily administrative activities to support business operations.
- Served as a primary point of contact for clients and customers, delivering professional and responsive customer service.
- Provided comprehensive administrative and client support for real estate operations, including scheduling, reporting, documentation, and customer communications.
- Supported management by preparing documents and coordinating schedules, facilitating efficient office operations.
- Maintained organized and accurate records while handling confidential information with discretion.
- Created and maintained confidential databases to ensure secure access to proprietary client and business information.
- Developed and maintained sales reports, cost analyses, and presentations to enhance decision-making processes.
- Conducted market analysis and prepared business reports to support client engagement and relationship development.
Education
Master of Business Administration - Finance
Strayer University
Columbia, SC09-2009
Bachelor of Science - Accounting
Albany State University
Albany, GA05-2007
Skills
- Supply chain management
- Logistics management
- Inventory control
- Operational efficiency
- Problem solving
- Attention to detail
- Multitasking
- Organizational skills
- Effective communication
Timeline
CSR II/Logistics
BWC Terminals
03.2026 - Current
Terminal Truck Coordinator
BWC Terminals
12.2024 - 03.2026
P&D Operations Coordinator/Manager
FedEx Ground
08.2019 - 04.2023
Quality Assurance Specialist
FedEx Ground
06.2019 - 08.2019
Operations Admin III
FedEx Ground
06.2018 - 06.2019
Administrative Assistant
ACE Real Estate Solution, LLC
08.2015 - 01.2018
Master of Business Administration - Finance
Strayer University
Bachelor of Science - Accounting
Albany State University