Shannon Babb
Manassas,VA
Summary
Organized and dedicated Administrative Assistant in healthcare with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Quarternote Counseling
10.2020 - 05.2023
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Front Desk Receptionist
Tru Orthodontics
04.2019 - 11.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
Office Assistant
Wormack Productions
02.2016 - 07.2018
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Enhanced executive's productivity by managing schedules, organizing meeting material, and overseeing correspondence.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
Education
Bachelor of Science - Business Administration
Troy University
Troy, AL03.2022
Associate of Science - Business Administration
Northern Virginia Community College
Manassas09.2016
Skills
- Patient Care and Confidentiality
- Insurance Verification
- Medical Records Management
- Professionalism and Discretion
- Healthcare Billing Familiarity
- Postage Determination
- Problem Solving Aptitude
- Electronic Health Records
- Administrative Support
- HIPAA Compliance Knowledge
- Customer Service Excellence
- Claims Resolution
Timeline
Administrative Assistant
Quarternote Counseling
10.2020 - 05.2023
Front Desk Receptionist
Tru Orthodontics
04.2019 - 11.2019
Office Assistant
Wormack Productions
02.2016 - 07.2018
Bachelor of Science - Business Administration
Troy University
Associate of Science - Business Administration
Northern Virginia Community College
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