Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Bader

Akron,OH

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

AmeriHealth Caritas
Akron, OH
10.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Administrative Assistant

Windfall Industries
Wadsworth, OH
05.2023 - 10.2023
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Medical Office Assistant

Podiatry Inc
Tallmadge, OH
10.2022 - 05.2023
  • Greeted patients and visitors in a professional and friendly manner.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Collected payments from patients for services rendered.
  • Verified insurance coverage for each patient visit.
  • Managed medical records using an electronic health record system.
  • Prepared patient charts prior to each appointment.
  • Assisted physicians during examinations by providing instruments and supplies as needed.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Maintained medical supply inventory levels and ordered additional supplies when needed.
  • Provided guidance to patients regarding their care plan or treatment options.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Processed referrals for specialist visits or diagnostic tests.
  • Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
  • Accurately entered billing codes into the computer system for reimbursement purposes.
  • Provided education to patients about their medications or treatments.
  • Maintained a clean work environment by adhering to infection control protocols.
  • Scheduled appointments for patients via phone and in person.
  • Assisted with referrals and prepared medical records for patients.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Registered patients and scheduled appointments.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Ordered and maintained supply inventory for medical office.

Administrative Assistant

EMCOR
Akron, OH
05.2022 - 10.2022
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Developed project plans for various tasks assigned by upper management.
  • Monitored progress on projects assigned by upper management.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.

Office Manager

Desenco
Akron, OH
05.2021 - 05.2022
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Office Manager

Akron General Medical Center
Akron, OH
09.1996 - 05.2021
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Organized patient charts before each day's clinic sessions began.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Documented notes during patient visits.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Incorporated outside records into charts and EHR.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Prepared treatment rooms for patient examinations.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Verified insurance coverage and eligibility for medical services rendered.
  • Processed and submitted claims to insurance companies electronically or by paper.
  • Investigated denials from insurance carriers and resubmitted claims as needed.
  • Maintained accurate records of claims processing in compliance with HIPAA regulations.
  • Answered inquiries from patients regarding their bills and payment plans.
  • Assisted patients in understanding the details of their billings and payments.
  • Utilized various software programs such as Microsoft Office Suite, Electronic Medical Records, and Practice Management Systems.
  • Reviewed patient accounts for accuracy prior to submission of claims to payers.
  • Input details into accounts and tracked payments.
  • Coordinated communications between patients, billing personnel and insurance carriers.
  • Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Developed strong professional rapport with vendors and clients.

Education

Associate of Arts - Secretary

Hammel Business
Akron
10-1991

High School Diploma -

AmeriHealthEllet High School
Akron, OH
05-1988

Skills

  • Information Security
  • Complaint resolution
  • Account updating
  • Appointment Scheduling
  • Scheduling
  • Call Management
  • Inbound and Outbound Calling
  • Data Entry
  • Paperwork Processing
  • Customer Service
  • Shipping and receiving understanding
  • Administrative Support
  • Staff Training
  • Positive and professional
  • Problem-solving abilities
  • Billing
  • Office Management
  • Policy Development
  • Employee Supervision
  • Employee Training
  • Office Administration
  • Scheduling and calendar management
  • Mail handling
  • Workflow Optimization
  • Relationship Building
  • Payroll Processing
  • Banking operations
  • Database Administration
  • Scheduling Coordination

Timeline

Customer Service Representative

AmeriHealth Caritas
10.2023 - Current

Administrative Assistant

Windfall Industries
05.2023 - 10.2023

Medical Office Assistant

Podiatry Inc
10.2022 - 05.2023

Administrative Assistant

EMCOR
05.2022 - 10.2022

Office Manager

Desenco
05.2021 - 05.2022

Office Manager

Akron General Medical Center
09.1996 - 05.2021

Associate of Arts - Secretary

Hammel Business

High School Diploma -

AmeriHealthEllet High School

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Shannon Bader