Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
BusinessAnalyst

Shannon Baird

Surprise,AZ

Summary

Seasoned Licensed Dispensing Optician with a robust background in managing operations and business development. Excelled in enhancing company revenue through expert optical dispensing and retail sales, coupled with a strong emphasis on professionalism and effective communication. Proven track record in inventory management and insurance billing, achieving significant customer satisfaction and loyalty.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Licensed Dispensing Optician/Office Manager

PrimaVitale of Arizona, LLC.
Peoria, Arizona
05.2024 - Current
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Developed relationships with vendors in order to secure competitive pricing on optical products.
  • Demonstrated knowledge of contact lenses including fitting procedures, cleaning instructions and follow up visits.
  • Assisted customers in selecting frames that best suit their facial features and style preferences.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Adjusted eyeglasses, making minor repairs as necessary, to ensure proper fit and comfort levels for clients.

Licensed Dispensing Optician/Manager of Business Development and Sales

USVISION
Glendale, AZ
06.2011 - 05.2024
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Adjusted eyeglasses, making minor repairs as necessary, to ensure proper fit and comfort levels for clients.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Supervised and contributed to training student opticians.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Resolved customer complaints professionally in a timely manner.
  • Developed relationships with vendors in order to secure competitive pricing on optical products.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Provided training sessions for new staff members on dispensing techniques.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Attended continuing education classes to stay abreast with changing trends in the industry.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Coached team members on sales techniques and provided constructive feedback when needed.
  • Maintained contact with existing customers through phone calls, emails, and visits to build strong relationships.
  • Analyzed financial data including budgets and forecasts in order to assess current performance against strategic objectives.
  • Explained the benefits of various lens designs, materials and coatings.

Licensed Dispensing Optician/Manager of Operations

Luxottica Group/Target Optical
Glendale, Arizona
06.2005 - 06.2011
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Provided professional advice to customers on optical products and services.

Education

ABO, NCLE, Licensed Optician - Optician

ASU
Glendale, AZ
01-2008

Skills

  • Eyewear adjustment techniques
  • Retail sales
  • Insurance billing procedures
  • Strong communication
  • Inventory management
  • Optical laboratory coordination
  • Optical orders
  • Professionalism and ethics
  • Optical dispensing expertise

Accomplishments

I have achieved many awards in my career in optics, from meeting sales goals and upgrades as well as customer service awards.

Certification

ABO Certified

NCLE Certified

Licensed Optician

Timeline

Licensed Dispensing Optician/Office Manager

PrimaVitale of Arizona, LLC.
05.2024 - Current

Licensed Dispensing Optician/Manager of Business Development and Sales

USVISION
06.2011 - 05.2024

Licensed Dispensing Optician/Manager of Operations

Luxottica Group/Target Optical
06.2005 - 06.2011

ABO, NCLE, Licensed Optician - Optician

ASU

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