Shannon Ballentine
Stylist
Port Orchard,WA
Summary
Accomplished and versatile professional with extensive experience in salon management, project coordination, community leadership, and over 23 years specializing in gas piping installations and maintenance, prioritizing safety compliance and operational efficiency. Proven success in driving revenue growth, enhancing operational efficiency, and fostering client loyalty through strategic initiatives and exceptional service delivery. Adept in mentoring teams, implementing quality control measures, and leveraging emotional intelligence and technical expertise to optimize operations while maintaining stringent safety standards.
Overview
17
17
years of professional experience
Work History
Lead Stylist
Great Clips Salon
05.2021 - Current
- Enhanced client satisfaction by providing personalized styling advice and recommendations based on individual needs.
- Increased salon revenue by upselling products and services tailored to clients'' preferences.
- Mentored junior stylists, sharing expertise in various cutting techniques.
- Developed long-lasting relationships with clientele through exceptional customer service and attention to detail.
Stylist
Jax Salon & Spa
08.2019 - 05.2021
- Developed expertise in advanced cutting techniques, resulting in more precise and creative hairstyles for clients.
- Established positive working relationships with peers and management through clear communication and teamwork initiatives.
- Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
Stylist
Independent @ BrassRing Salon
07.2018 - 08.2019
- Boosted sales through effective upselling of complementary products.
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Inventory management, keeping track of stock levels and placing orders as needed.
- Managed social media accounts, showcasing the latest styles available while engaging with followers online.
Master Stylist
Chroma Salon & Spa
06.2013 - 05.2018
- Demonstrated thorough knowledge of all salon products and services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Recorded notes for future reference about customer preferences and services delivered.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Answered phone calls and emails to schedule client appointments.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Barista
Mission Beach Coffee Break
06.2011 - 06.2013
- Enhanced customer satisfaction by efficiently preparing and serving high-quality food and beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Coffee Master
Starbucks
01.2010 - 03.2013
- Collaborated with team members to optimize workflow efficiency and ensure seamless daily operations.
- Developed strong rapport with regular clientele, fostering loyalty and promoting repeat business.
- Conducted informative coffee tastings for customers, broadening their knowledge about various coffee origins and flavor profiles.
- Utilized excellent multitasking abilities to juggle multiple drink orders, ensuring timely completion and satisfied customers.
Education
Associate of Science - Criminal Justice
ITT Technical Institute
San Diego, CA10.2011
Cosmetology License - Cosmetology Education
Gene Jaurez
Seattle, WA12.2006
Skills
- Customer Service
- Teamwork and Collaboration
- Active Listening
- Sales expertise
- Multitasking and Organization
- Strong leader
Timeline
Lead Stylist
Great Clips Salon
05.2021 - Current
Stylist
Jax Salon & Spa
08.2019 - 05.2021
Stylist
Independent @ BrassRing Salon
07.2018 - 08.2019
Master Stylist
Chroma Salon & Spa
06.2013 - 05.2018
Barista
Mission Beach Coffee Break
06.2011 - 06.2013
Coffee Master
Starbucks
01.2010 - 03.2013
Associate of Science - Criminal Justice
ITT Technical Institute
Cosmetology License - Cosmetology Education
Gene Jaurez
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