Shannon Barker

• Organized project documentation and maintained filing systems for efficient access and retrieval.
• Assisted in scheduling appointments and coordinating meetings, optimizing time management for the team.
• Conducted research on materials and suppliers, contributing to informed decision-making in projects.
• Drafted correspondence and reports, enhancing communication between clients and design teams.
• Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
• Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
• Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Edited and proofread documents for accuracy and completeness.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Processed incoming and outgoing mail and packages according to established procedures.
• Input data into spreadsheets and databases.

***For the approximately 10 years prior to this position, I’ve been on disability due to the removal of a brain tumor. I’ve worked very hard to overcome issues I was left with after my surgery. Social Security has a program called Ticket to Work. It was developed to help people on disability a helping hand toward rejoining the workforce. While not able to return to my former job classifications, I’m now working toward finding a new career.***

• Diagnosed customer inquiries, providing effective solutions to enhance satisfaction and loyalty.
• Collaborated with team members to streamline troubleshooting processes, improving overall efficiency.
• Utilized point-of-sale systems to manage customer transactions and resolve payment issues promptly.
• Assisted in training new staff on troubleshooting techniques and customer service best practices.
• Maintained up-to-date knowledge of product features, enabling accurate support for customer questions.
• Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
• Streamlined troubleshooting processes for increased productivity and reduced downtime.
• Increased system uptime by monitoring performance metrics and addressing potential issues proactively.
• Identified root causes of recurring issues, implementing long-term solutions to prevent future occurrences.
• Collaborated with cross-functional teams to develop innovative solutions, resulting in improved system performance.
• Implemented best practices in problem-solving methodologies, leading to more effective troubleshooting techniques across the team.
• Expedited problem resolution times by collaborating closely with other departments involved in product development or service delivery processes.
• Maintained documentation and resources regarding problem resolution for reference in future instances.
• Generated reports to track performance and analyze trends.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Offered assistance in implementing and developing training programs.
• Created user accounts and assigned permissions.