Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Barnes

Summary

A well organized, efficient and highly motivated customer service professional with a proven track record of being a results oriented, motivated leader with the ability to achieve and leverage organizational goals and objectives.

Overview

19
19
years of professional experience

Work History

Title Processor

Copart
08.2023 - Current
  • Opening/scanning mail received
  • Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable
  • Total Loss Packets (create and send all documents required per state guidelines)
  • Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
  • Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
  • Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
  • Follow-up calls to Lien Holders (for documents listed above in the initial call)
  • Will send out revised packets to the owners/insureds as needed
  • Will be held to the internal cycle times and other auditable criteria
  • Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines
  • Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance
  • Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation.
  • Other tasks as assigned by management

Claims Processors

Allstate Insurance Company
08.2020 - 05.2023
  • Communicating with insurance agents and beneficiaries.
  • Preparing claim forms and related documentation.
  • Reviewing claim submissions and verifying the information.
  • Recording and maintaining insurance policy and claims information in a database system.
  • Determining policy coverage and calculating claim amounts.
  • Processing Claims payments.

Warehouse Associate

Amazon Inc.
10.2019 - 08.2020
  • Received and prepared inventory for delivery.
  • Utilized technology such as smartphones and handheld devices to sort, scan, and prepare orders.
  • Viewed prompts on screens and followed direction for some tasks.
  • Built, wrapped, sorted, and transported pallets and packages.
  • Received truck deliveries and prepped for immediate distribution.

Account Recovery Agent

SWC
04.2018 - 10.2019
  • Persuaded delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
  • Achieved production goals and standards for servicing delinquent accounts without sacrificing quality of service.
  • Followed Client Operating Standards, State and Federal Legal Requirements and Regulation in regard to Collections.
  • Accurately and thoroughly notated each account with efforts performed and results attained.
  • Handled PCI Data confidentially and securely.

Personal Shopper

Walmart Inc.
10.2014 - 09.2019
  • Fulfilled customer orders by locating, preparing, and packaging merchandise while ensuring the accuracy of orders prior to pick up.
  • Recommended appropriate product substitutions and consulting with customer as needed to ensure superior customer service.
  • Following up on out-of-stock merchandise.

Shift Manager

McDonalds Corporation
09.2006 - 09.2014
  • Planned for each shift, monitoring performance, taking action to ensure operations were meeting McDonald’s standards of safety, security, and profitability.
  • Optimized efficiency of sales at dinning and drive through.
  • Responsible for food safety, internal communication, inventory management, and quality food production.
  • Managed a group of 5-15 Team members.
  • Formal training in Microsoft 365, cash receipts control and team development.

Education

Associate Applied Science - Real Estate

Houston Community College
Houston, TX
05.2022

Skills

  • Microsoft 365
  • Team Building
  • Bookkeeping
  • Leadership
  • Communications
  • Safety
  • Customer Service
  • Critical Thinking
  • Inventory Control
  • Title searches
  • Deadline oriented

Timeline

Title Processor

Copart
08.2023 - Current

Claims Processors

Allstate Insurance Company
08.2020 - 05.2023

Warehouse Associate

Amazon Inc.
10.2019 - 08.2020

Account Recovery Agent

SWC
04.2018 - 10.2019

Personal Shopper

Walmart Inc.
10.2014 - 09.2019

Shift Manager

McDonalds Corporation
09.2006 - 09.2014

Associate Applied Science - Real Estate

Houston Community College

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