Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Keto Kitchen Creations
Plano, TX
07.2022 - 05.2025
Conducted daily store operations, including opening and closing procedures and cash handling.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Recruited, trained and supervised new employees.
Established customer service standards and monitored staff compliance.
Resolved customer complaints in a timely manner.
Created weekly work schedules for store personnel.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Personal Shopper
Shipt
Atlanta, GA
12.2020 - 07.2022
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Asked store associates for help locating missing products.
Satisfied customers with quick, accurate service under tight deadlines.
Completed pickup and shopping orders for customers within local area.
Suggested comparable products to replace out-of-stock items.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Personal Trainer
Self Employed Web
Flower Mound, TX
09.2018 - 10.2020
Motivated clients to reach their personal best by providing positive reinforcement.
Developed personalized fitness programs for clients based on their individual goals and needs.
Scheduled appointments with clients and communicated effectively with them via phone or email.
Maintained records of client's performance data such as weight loss, muscle gain.
Assisted clients in setting realistic short-term and long-term goals.
Demonstrated various exercises with the use of free weights and machines.
Monitored progress of clients during workouts and provided feedback and encouragement.
Provided instructions in proper form, technique, and safety when performing exercises.
Demonstrated safe and proper exercise techniques to clients.
Assisted clients with developing reasonable diets and nutritional guidelines.
Communicated with clients to determine goals and performed client assessments.
Suggested exercise modifications to individual clients to avoid strain and injury.
Built and established lasting relationships using encouragement and personal support.
Personal Trainer
Texas Family Fitness
The Colony, TX
08.2016 - 08.2018
Developed personalized fitness programs for clients based on their individual goals and needs.
Recommended products such as dietary supplements or heart rate monitors when necessary.
Scheduled appointments with clients and communicated effectively with them via phone or email.
Maintained records of client's performance data such as weight loss, muscle gain.
Assisted clients in setting realistic short-term and long-term goals.
Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
Demonstrated various exercises with the use of free weights and machines.
Maintained a clean environment by wiping down equipment after each use by a client.
Educated clients about the benefits of regular exercise and healthy eating habits.
Monitored progress of clients during workouts and provided feedback and encouragement.
Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
Provided instructions in proper form, technique, and safety when performing exercises.
Created personal training experiences for clients.
Demonstrated safe and proper exercise techniques to clients.
Assisted clients with developing reasonable diets and nutritional guidelines.
Communicated with clients to determine goals and performed client assessments.
Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
Resolved member and guest complaints or notified supervisor for solutions.
Built and established relationships with members and guests to help in pursuit of fitness goals.
Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Suggested exercise modifications to individual clients to avoid strain and injury.
Wiped down exercise mats, weights and equipment prior to and after use.
Coached and encouraged participants during exercises and routines.
Enforced safety rules and procedures to minimize injuries.
Built and established lasting relationships using encouragement and personal support.
Accounts Receivable Specialist
Cobham, Inc
Lewisville, TX
09.2008 - 07.2016
Utilized specialized software systems for tracking customer accounts receivables activity.
Responded promptly to customer inquiries regarding their account status or payment history.
Maintained organized records of all customer accounts receivable activity.
Performed daily cash application functions accurately and efficiently.
Initiated contact with external auditors as needed during annual financial audit processes.
Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
Prepared monthly statements for customers.
Monitored customer account details for non-payments, delayed payments, and other irregularities.
Processed payments, refunds and adjustments to customer accounts.
Reconciled discrepancies between customer payments and invoices due.
Researched past due accounts and initiated collection efforts in a timely manner.
Reviewed and verified accuracy of invoices and account balances.
Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
Generated, mailed and monitored invoices.
Reconciled customer accounts and resolved discrepancies.
Prepared aging reports to identify past due accounts.
Issued monthly statements to clients and followed up on outstanding payments.
Applied cash receipts and performed daily bank deposits.
Assisted with month-end and year-end closing processes.