Shannon Barron
Berea,KY
Summary
To secure a professional position within an environment allowing utilization of my organizational, administrative, data entry, dispatch, finance, secretarial and/or customer service skills. To oversee and/ or coordinate while entering and maintaining letters, reports, records, files and other related forms from rough draft to final copy, with little or minimal assistance deliver successful results. Willing to relocate to: Columbus, OH Authorized to work in the US for any employer
Experienced with analyzing medical and vocational evidence to determine eligibility for disability benefits. Utilizes comprehensive knowledge of disability regulations and policies to ensure accurate assessments. Track record of effective communication and thorough documentation, ensuring fair and just evaluations.
Overview
20
20
years of professional experience
Work History
Short term Disability Examiner
Sedgwick
10.2021 - Current
- Approve and deny disability claims, leave of absence request and short term disability claims and FMLA claims for verizon telecommunications
- Insure proper medical documentation has been sent in to process employees claims
- Create Review and complete diaries
- Review and process medical documentation for claims in claims management system
- Juris and TAMS system
- Create new claims in claims management systems
Credit Services Specialist
Spectrum Charter communications
11.2012 - Current
- This position is responsible for implementing standards, policies and the day-to-day operations of the Credit Services organization (consumer and commercial accounts enterprise-wide), leveraging best practices from within and external to Charter, while ensuring an optimal customer experience
- Areas of responsibilities include, but are not limited to customer recovery, projects, billing system, audit and compliance
- The position is responsible for implementation of Credit Services Compliance, non pays, and various reports
- This role contributes to Charter's success by helping to ensure business needs and goals are realized
- Adhere to and comply effective Credit Services policies to enhance the accounts receivable portfolio, perform and make necessary adjustments and recommendations
- Prepare pending non-pay disconnects for analysis to drive tactical changes as an effort to decrease completed non-pay disconnects while performing necessary audits to ensure accuracy
- Other duties as required by leadership
- Ability to communicate orally and in writing in a clear and straightforward manner
- The ability to plan, prioritize and organize effectively
- The ability to work independently and motivate others
- Ability to use personal computer and software applications, knowledge of all functions and related tasks in the area of credit, collections and customer relations including, bad debt expense, collection expense, and Payment Processing programs experience
- Handle all Wisconsin accounts, spoke to lawyers, court houses and clients to make sure all accounts was applied to the case number, made sure all accounts was documented with correct notes and codes was placed on the customer account
- So no collection would be made on the account
- Ability to communicate orally and in writing in a clear and straightforward manner and professional manner with Judges, court person, and lawyers
- The ability to plan, prioritize and organize effectively
- The ability to work independently and motivate others
- Ability to use personal computer and software applications, knowledge of all functions and related tasks in the area of credit, collections and customer relations including, bad debt expense, collection expense, and Payment Processing programs experience
Service Delivery Coordinator
CBRE/FACILITY SOURCE
08.2020 - 10.2021
- Responsible for all service delivery processes as outlined by exterior management
- Provides all required reporting data
- Effectively manages book of business by reviewing and prioritizing open work and follow up
- Maintains relationship with clients by understanding SLA’s and ensuring proper execution by service provider
- Works with other departments to communicate and resolve any challenges or discuss any opportunities
- Analyzes data trends to effectively improve productivity and profitability
- Provides leadership to other SDC’s by providing resources and knowledge
- Source new providers in areas with gaps -
- Often takes on additional projects which are quickly completed in a satisfactory manner
Recruiting Assistant
Teleperformance
08.2020 - 10.2020
- Trained to become a recruiter
- Coordinate hiring activities, Undertake clerical Duties (e.g answering e-mails and drafting offer letter, helped with resume screening and initial phone screens, scheduled interviews and keep calendars for all hiring teams and candidates
- Process background checks, handle paperwork and records and assisted with new hire onboarding
A.C.S AFFILIATED COMPUTER SERVICES
02.2005 - 07.2012
- This position is responsible for Sorting source documents and organizing the correct paper work that would be filed with the insurance company's to be paid or denied
- Accurately entered procedure codes, diagnosis codes and patient information into billing software
- Posted charges, payments and adjustments
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies
- Completed appeals and filed and submitted claims
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements
- Ability to communicate orally and in writing in a clear and straightforward manner
- The ability to plan, prioritize and organize effectively
- The ability to work independently and motivate others
- Ability to use personal computer and software applications, knowledge of all functions and related tasks in the area of coding, collections and customer relations including, bad debt expense, collection expense, and Payment Processing programs experience
- Education Associate degree in Criminal justice UOP1994
Education
High school diploma - General
KIA HS
Skills
- Technical Support
- Citrix
- Zendesk (1 year)
- Data Entry
- Typing
- SharePoint (2 years)
- Teams (2 years)
- Microsoft Office
- Customer Service
- Order entry
- Documentation review
- Assertiveness
- Influencing skills
- Flexibility
- Interpret medical records
- Disability determination
- Medical terminology proficiency
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Claims
- Multitasking
Timeline
Short term Disability Examiner
Sedgwick
10.2021 - Current
Service Delivery Coordinator
CBRE/FACILITY SOURCE
08.2020 - 10.2021
Recruiting Assistant
Teleperformance
08.2020 - 10.2020
Credit Services Specialist
Spectrum Charter communications
11.2012 - Current
A.C.S AFFILIATED COMPUTER SERVICES
02.2005 - 07.2012
High school diploma - General
KIA HS
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