Shannon Bartush
Milton,FL
Summary
Proven leader and efficient problem-solver, adept in banking regulations and exceptional communication, significantly enhanced customer satisfaction at Navy Federal Credit Union. Leveraged goal-oriented mindset and team cooperation to streamline operations, boosting efficiency. Expert in accounting software and data entry, consistently achieving targets through innovative strategies and strong team leadership.
Overview
18
18
years of professional experience
Work History
Banking Member Service Representative
Navy Federal Credit Union
09.2022 - Current
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Boosted customer satisfaction by efficiently addressing and resolving account issues.
- Provided exceptional member service through active listening, empathetic communication, and problem-solving skills.
- Ensured compliance with federal regulations by accurately completing required documentation for various banking transactions.
- Maintained up-to-date knowledge of industry trends, allowing for informed recommendations to customers seeking guidance on financial matters.
- Optimized customer experiences by offering personalized financial advice based on individual needs and goals.
- Supported team members by sharing knowledge of bank policies and procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
Office Manager/Permit Manager
Banks Construction
07.2021 - 08.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established rapport with local officials and decision-makers to gain their support in expediting permit applications when needed.
- Ensured compliance with local, state, and federal regulations through meticulous review of permit applications.
- Implemented a tracking system to monitor progress of permits through the approval process, enabling better resource allocation and workload management.
- Maintained detailed records of all permits issued, ensuring accessibility and transparency when needed for audits or reviews.
Office Administrative Assistant
Cooper Plumbing
01.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Offered technical support and troubleshot issues to enhance office productivity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Server/General Manager/Secretary
Shrimp Basket
03.2006 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed filing system, entered data and completed other clerical tasks.
Education
No Degree - Nail Technician
Pensacola State College
Pensacola, FL12.2015
High School Diploma -
Pace High School
Pace, FL05.2003
Skills
- Banking regulations knowledge
- Exceptional communication
- Goal-oriented mindset
- Cash handling expertise
- Honest and Dependable
- Reliable and Responsible
- Team Cooperation
- Exceptional customer service
- Team Leadership
- Staff Scheduling
- Accounting Software
- Data Entry
Timeline
Banking Member Service Representative
Navy Federal Credit Union
09.2022 - Current
Office Manager/Permit Manager
Banks Construction
07.2021 - 08.2022
Office Administrative Assistant
Cooper Plumbing
01.2020 - 07.2021
Server/General Manager/Secretary
Shrimp Basket
03.2006 - 01.2020
No Degree - Nail Technician
Pensacola State College
High School Diploma -
Pace High School
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