Shannon Basil
Summerland Key,FL
Summary
Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.
Overview
3
3
years of professional experience
Work History
Bartender
Elite Event Staffing
Summerland Key, FL
06.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Waitress/Bartender
Cheeseburgers in Americas Paradise
Christiansted , VI
08.2021 - 05.2024
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Provided accurate change for cash transactions using a cash register system.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Arranged bottles and glasses behind bar to make attractive displays.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Education
Certification - Bartending
Elite Bartending School
Summerland Key, FL08-2024
Associate of Arts -
Florida Keys Community College
Key West, FL12-2013
High School Diploma -
Key West High School
Key West, FL12-1987
Skills
- Health codes compliance
- Food Running
- Beverage Preparation
- Food Preparation
- Suggestive Selling
- Payment Processing
- Customer Service
- Identification verification
- Organizational ability
- Handling Difficult Customers
- Cash and credit transactions
Timeline
Bartender
Elite Event Staffing
06.2024 - Current
Waitress/Bartender
Cheeseburgers in Americas Paradise
08.2021 - 05.2024
Certification - Bartending
Elite Bartending School
Associate of Arts -
Florida Keys Community College
High School Diploma -
Key West High School
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