Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Bates

Simpsonville,SC

Summary

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Proficient in designing and implementing policies and procedures. Motivated team builder and manager focused on driving team collaboration and productivity through building relationships and support. Seeking remote position for an inspiring company with a culture of delivering exceptional and sustainable outcomes, where my work can be impactful and valued.

Overview

22
22
years of professional experience

Work History

Practice Manager

BSMH Carolina Surgical Associates
Greenville, SC
05.2019 - Current
  • Responsible for anticipating, planning, organizing, and managing the daily operations of a six-provider and 14 employee physician practice to ensure the highest quality care and services are provided to patients
  • Supervises and motivates employees by promoting a team approach to problem solving, team development, and goal setting
  • Management functions including interviewing, hiring, training, and evaluating staff
  • Ensures clinical staff practices within the scope of their respective licensing/certifying boards
  • Responsible for achieving the annual operational and financial goals of the practice
  • Leads by example to set the standards of behavior, professionalism, and outstanding customer service in all relationships with internal and external customers
  • Facilitates problem solving and follow up to ensure effective provider, staff, customer, and peer communication and relationships
  • Adheres to the established quality controls, compliance, and risk standards for the day-to-day operations
  • Ordering supplies and maintaining inventory, while adhering to departmental budgets, as well as processes all invoices and bills for the office
  • Functions as a key liaison for all new provider integration for the practice and assists in the transition process for onboarding new physicians and APPs
  • Manages all revenue cycle processes, including work queues, copays, daily cash drawer, bank deposits, coding compliance, and provider coding queries
  • Collaborates with Service Line Director and COO to review data trends and develop/adjust strategic priorities
  • Reviews and analyzes practice data, financial and billing reports to assist with decision-making and reporting
  • Participates in planning and budgeting preparation and analysis
  • Communicates with leadership, as appropriate, to coordinate necessary infrastructure functions which would include IT, Medical Staff Office, Finance, Engineering, etc
  • Analyzes, maintains, and adjusts payments for self-pay patients participating in bundled surgery packages
  • Participates in all finance, organizational, and training managers meetings.

Bariatric Program Quality Coordinator

Bon Secours St Francis Hospital
Greenville, SC
05.2010 - 05.2019
  • Responsible all patient intake, insurance benefits, precertification, marketing of program, maintaining quality improvement data from the patient records and health system department logs
  • Abstracts Quality Improvement data from the bariatric patient record and health system department/service logs assumes responsibility for accuracy and timeliness of data entry into computerized departmental database
  • To preform essential job functions has access in EMR to master daily schedule, operative report, and anesthesia summary
  • Prepares data reports and participates in organizing QI studies as instructed by the Program Manager
  • Maintains confidentiality of all Quality Improvement information
  • Collects, compiles, and enters data into the ASMBS/ACS data registry in a timely manner for monthly statistics to adhere to COE guidelines
  • Accurately schedules surgery and pre-assessments with the performing surgeon’s office personnel and hospital
  • Maintains and monitors the surgery schedule
  • Communicates pertinent changes regarding the surgery schedule to the appropriate personnel
  • Copies and distributes surgery schedule to appropriate areas within the system
  • Orders supplies as needed
  • Assists with ordering of equipment as needed
  • Collaborates with other departments to obtain information needed
  • Conducts weekly patient seminars with the surgeons for surgery qualification and determination
  • Attends PCP luncheons and dinners to assist in education and promotion of the Bariatric Program
  • Maintains Surgeons and Program Manager’s schedules and calendars – to include setting up of appointments, meetings and luncheons as needed.

Practice Manager

Carolina Medical Rehab
Greenville, SC
01.2008 - 04.2010
  • Responsible for all the operational aspects of this medical office including: Front Office and Medical Staff, Billing Management, Physician Scheduling (including hospital rounds), Account Receivable, Account Payable.

Patient Service Representative Supervisor

Doctor’s Care
Greenville, SC
06.2002 - 01.2008
  • Responsible for all medical office procedures including: Managing front desk and office employees, Training and supervising new employees, Handling insurance issues such as coding, eligibility, and approval, Purchasing (office supplies and equipment), Handling complaints while maintaining patient integrity, Auditing daily charges, payments, deposits, and laboratory procedures, Maintaining and inventory of medications, Assuring HIPPA compliance, Aiding Office Manager, Regional Administrator and Vice President of Operations.

Education

Associate of Arts - Psychology

Trident Technical College
Charleston, SC
05-2000

Skills

  • Leadership and motivation
  • Excellent communication
  • Ability to manage a changing environment
  • Develop and maintain high patient satisfaction
  • Excellent organization
  • Willingness to work with others and respect their views
  • Budgeting, negotiating, and finance
  • Ability to respectfully challenge the way things are and find better alternatives
  • Fairness and honesty in dealing with peers
  • Unwavering commitment to quality patient care
  • Proven ability to lead and implement change
  • Strong project management skills including development, planning, and implementation, while ensuring successful engagement from team members

Timeline

Practice Manager

BSMH Carolina Surgical Associates
05.2019 - Current

Bariatric Program Quality Coordinator

Bon Secours St Francis Hospital
05.2010 - 05.2019

Practice Manager

Carolina Medical Rehab
01.2008 - 04.2010

Patient Service Representative Supervisor

Doctor’s Care
06.2002 - 01.2008

Associate of Arts - Psychology

Trident Technical College

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Shannon Bates