Shannon Baughman
Shrewsbury,PA
Overview
7
7
years of professional experience
Work History
Patient Transporter
Wellspan Health- York Hospital
York, PA
05.2023 - Current
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Adhered strictly to HIPAA regulations concerning confidentiality of patient information.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Greeted patient and explained transport plan and destination.
- Lifted patients using proper body mechanics and lifting techniques.
- Checked all medical documents for accuracy prior to transporting patients.
- Maintained cleanliness of transport vehicles and equipment.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Collected patient information from nursing staff prior to transport.
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Educated patients on safe transfer techniques while preparing them for transport.
- Greeted and assisted patients in wheelchairs to their appointments.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Secured IV connections, tubing and other medical devices for safe transport.
- Disinfected and properly stored transport equipment.
Personal Caregiver
Ed Weber
Seven Valleys, PA
01.2022 - 03.2023
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided emotional support to clients and families during difficult times.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Kept detailed notes about the progress of each patient's health status.
PCA
Country Meadows Retirement Communities
York, PA
09.2020 - 10.2021
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded promptly to emergency situations according to established protocols.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Responded to bell or light signal calls to assist patients with needs.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Clerk
Shrewsbury Antique Center
Shrewsbury, PA
10.2017 - 10.2018
- Operated cash register to process cash, check, and credit card transactions.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Processed sales transactions to prevent long customer wait times.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Processed customer orders promptly and accurately.
- Utilized computer software programs to create reports, labels, forms.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Directed clients and guests to correct departments, rooms, and staff members.
- Contacted customers regarding account updates and potential problems.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Clerk/Barista
Village Coffee and Cream
Shrewsbury, PA
06.2017 - 09.2017
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Collected payments and provided accurate change.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
Education
High School Diploma -
Homeschooled
York, PA06-2020
Skills
BLS Certified
CPR Certified
Timeline
Patient Transporter
Wellspan Health- York Hospital
05.2023 - Current
Personal Caregiver
Ed Weber
01.2022 - 03.2023
PCA
Country Meadows Retirement Communities
09.2020 - 10.2021
Clerk
Shrewsbury Antique Center
10.2017 - 10.2018
Clerk/Barista
Village Coffee and Cream
06.2017 - 09.2017
High School Diploma -
Homeschooled
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