Hi, I’m
Shannon Beamer
Fresno,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships.
Talented Purchasing Manager with 17+ years of experience managing and improving procurement operations. Successful forging strong vendor contracts, sourcing quality products, and reducing costs. Skilled in developing local sources to improve product quality and lower shipping expenses.
Dependable Procurement Specialist with years in the water industry.
Overview
15
years of professional experience
Work History
Xylem Inc.Fresno, CA
Customer Service Representative
05.2018 - Current
Job overview
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- CSR 4+ years Xylem Inc. AWS Fresno, CA
- Provided primary customer support to internal and external customers
- Skilled ERP Order Entry, Shipment, Invoice Process
- Daily ERP Order Sweep - Print, Prep, Organize
- ERP Ship Carrier Changes, Carrier Communications
- Diligent Cycle Counts for 100% achievement
- Excellent Phone Skills, Enthusiastic People Person
- CITRIX Warranty Credits
- Product Quotations, Documentation Access
- Master of Most Office Programs, Tools
- GBS Blanket Purchase Orders, Punch-out Suppliers
- GBS Dispute Resolution, EMAJIA Cash Flow
- Solid Team Player, Independent Work Horse
San Joaquin Chemicals, IncFresno, CA
Purchasing Manager, Purchasing Agent
11.2007 - 04.2018
Job overview
- Talented, Dependable Purchasing Manager 15+ years
- Maintained 50+ Suppliers & 20+ Accounts in the Field during the same Two Year Period
- Department head 10+ years.
- Purchasing Agent 1995-2000
- Developed standard operating procedures.
- Supervised purchasing, warehouse teams
- Supervised warehouse operations
- Managed production vendor relationships
- Troubleshoot, technical support chemicals, pumps
- Managed inventory across four locations
- Implemented policies to reduce cost and eliminate waste
- Sourced vendors, built relationships, and negotiated prices
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability
- Contacted location managers and department supervisors to assess requirements
- Recommended metrics for product availability, costs, and delivery to advance business objectives
Education
Fresno City CollegeFresno, CA
High School Diploma
University Overview
Professional and Personal References Furnished Upon Request
Skills
- Customer Support
- Product Availability
- Customer Service
- Order Processing
- Customer Inquiries
- Shipping
- Business Acumen
- Collaborative Skills
- Follow-Up
- Excellent Communication Skills
- Order Management
Timeline
Customer Service Representative
Xylem Inc.
05.2018 - Current
Purchasing Manager, Purchasing Agent
San Joaquin Chemicals, Inc
11.2007 - 04.2018
Fresno City College
High School Diploma
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