Shannon Begeske
Matteson,IL
Summary
A friendly outgoing and outgoing individual looking for a receptionist position in a fast-paced environment. Proven to commitment to provide fantastic customer service skills and ability to operate the front desk operations in the most efficient way.
Overview
20
20
years of professional experience
Work History
Receptionist
Reddy Dermatology
10.2019 - Current
- Managed patient check-in and appointment scheduling to enhance office efficiency.
- Coordinated communication between patients and medical staff to optimize service delivery.
- Maintained EMR system, ensuring accuracy and compliance with regulations.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new administrative staff on office procedures and software systems for seamless operations.
- Handled cosmetic treatment plans
Receptionist
Sudhir Gokhale, MD
06.2016 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new patients and securing paperwork completion.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Implemented feedback mechanisms to improve patient satisfaction and clinic workflow efficiency.
Sales Associate
Shades Of Darkness Tanning Salon
04.2007 - 05.2018
- Delivers customer service, enhancing client satisfaction
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted clients in selecting tanning products to meet individual needs and preferences.
- Managed inventory levels, ensuring availability of popular tanning supplies and equipment.
- Maintained cleanliness and organization of salon facilities to promote a welcoming atmosphere.
- Open and close store
- Working independently
- Assessing customer's needs
- Answering phones
- Educated customers on safe tanning practices and proper product usage for optimal results.
Sales Associate
American Eagle Outfitters, Inc
02.2006 - 06.2008
- Assist customers in sales
- Organize displays
- Operate cash register
- Clean store locations
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
High School Diploma -
Tinley Park High School
Tinley Park, IL05-2007
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Customer and client relations
- Scheduling appointments
- Data inputting
- Mail handling
- Multi-line telephone operation
- Typing speed
- Tech-Savvy
Timeline
Receptionist
Reddy Dermatology
10.2019 - Current
Receptionist
Sudhir Gokhale, MD
06.2016 - 10.2019
Sales Associate
Shades Of Darkness Tanning Salon
04.2007 - 05.2018
Sales Associate
American Eagle Outfitters, Inc
02.2006 - 06.2008
High School Diploma -
Tinley Park High School