Shannon Belk
Newnan,GA
Summary
Clinical coordinator with 10+ years of experience in healthcare environments. Proven track record in enhancing team collaboration and solving complex problems. Expertise in optimizing workflows and ensuring compliance to improve operational efficiency.
Overview
23
23
years of professional experience
Work History
Clinical Coordinator
City of Hope
Newnan, Georgia
10.2021 - Current
- Excellent communication skills as I am the first point of contact for the patients regarding appointments.
- Communicating with patients with compassion while keeping medical information private.
- Collaborated with interdisciplinary teams to ensure effective delivery of services.
- Provided guidance and support to team members regarding clinical best practices.
- Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies.
- Developed and implemented clinical protocols, policies, and procedures.
- Resolved scheduling conflicts by negotiating alternative times with patients promptly.
- Trained new staff on scheduling protocols and system usage comprehensively.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Resolved customer service issues quickly and efficiently in a professional manner.
Dental Front Office Coordinator
Kedron Village Dental
Peachtree City, Georgia
03.2011 - 10.2021
- Coordinated patient check-in and check-out procedures smoothly.
- Assisted with insurance verification and claims processing tasks.
- Provided excellent customer service to patients in a friendly manner.
- Handled phone inquiries and directed calls to appropriate staff members.
- Organized dental office supplies and maintained inventory levels effectively.
- Collaborated with dental team to ensure seamless patient flow throughout the day.
- Assisted with the preparation of monthly financial statements and reports.
- Created detailed correspondence to be sent out to patients regarding treatment plans or payment due dates.
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
- Managed patient accounts by verifying insurance benefits and submitting claims for reimbursement.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Doctors' Assistant and Front Desk Coordinator
Carr Eye Care
Newnan, Georgia
07.2005 - 03.2011
- Assisted patients with vision tests and eye examinations.
- Scheduled appointments and managed patient records efficiently.
- Instructed patients on proper contact lens care and usage.
- Explained eyewear options and recommended suitable products.
- Maintained optical equipment and ensured cleanliness of workstations.
- Provided excellent customer service to enhance patient experience.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Processed orders for contact lenses from various vendors and manufacturers.
- Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
- Ordered eyeglasses and contact lenses according to doctor's prescription.
Office Manager/Courtesy Technician
Oil Works of Newnan
Newnan, Georgia
03.2003 - 06.2005
- Participated in the development, operation, and closing of our family business.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Assisted customers with service recommendations based on vehicle condition.
- Managed inventory of oil products and supplies for optimal service delivery.
- Rotated tires and checked brakes on vehicles.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Northgate High School
Newnan, GA05-2004
Some College (No Degree) - Accounting
University of West Georgia
Carrollton, Georgia, GASkills
- Clinical protocol development
- Appointment scheduling
- Insurance verification
- Patient record management
- Customer relationship management
- Team collaboration
- Healthcare compliance
- Patient support services
- Effective communication
- Problem solving
- Attention to detail
- Workflow optimization
- Patient services management
- Process improvements
- Administrative assistance
- Direct patient care
- Clinical staff support
- Spreadsheet tracking
- Account reconciliation
- Credit and collections management
- Inventory control
- Workflow coordination
- Multitasking skills
- Data entry and management
- Administrative support services
- Customer service excellence
References
References available upon request.
Timeline
Clinical Coordinator
City of Hope
10.2021 - Current
Dental Front Office Coordinator
Kedron Village Dental
03.2011 - 10.2021
Doctors' Assistant and Front Desk Coordinator
Carr Eye Care
07.2005 - 03.2011
Office Manager/Courtesy Technician
Oil Works of Newnan
03.2003 - 06.2005
High School Diploma -
Northgate High School
Some College (No Degree) - Accounting
University of West Georgia