SHANNON BELL
TEMPE,AZ
Summary
I am an ambitious and hardworking individual with broad skills and experience in customer service, insurance claims, credit card billing, and product management. Furthermore, I am adept at handling multiple tasks on a daily basis competently and working well under pressure.
Overview
10
10
years of professional experience
Work History
Financial Aid Advisor
International Education Corporation
Mesa, Arizona
03.2023 - 05.2024
- Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
- Conducted individual counseling sessions with students and their families regarding financial aid options and eligibility requirements.
- Reviewed financial aid applications and verified accuracy of information provided by applicants.
- Provided guidance to students on the cost of attending college and various types of financial aid available.
- Explained the differences between federal, state, institutional, private and alternative loans.
- Developed presentations on topics such as managing debt, avoiding default status and understanding loan terms.
CLAIMS SPECIALIST
STATE FARM
TEMPE
08.2022 - 01.2023
- Responsible for maintaining accurate records of customer interactions and claim information
- Answered inbound calls and made outbound calls to customers within a fast paced, call center environment
- Applied coverages and determined liability for those at fault
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- Contacted claimants, body shops, and insurance and rental companies to further claims process
- Investigated complex or high-value claims to identify discrepancies and fraud indicators
COLLECTIONS SPECIALIST
JPMORGAN CHASE
TEMPE
04.2020 - 07.2022
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status
- Developed relationships with debtors to encourage timely payments while providing excellent customer service
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties
- Contributed to meeting team goals in addition to individual responsibilities
MANAGER
BASKIN ROBBINS
TEMPE
01.2014 - 03.2020
- Trained new staff members; Created employees' weekly schedules; Counted cashier drawers (cash, debit/credit transactions)
- Recorded and entered data into database using Baskin Robbins procedures and guidelines
- Managed inventory weekly; Resolved customer complaints; Assisted sister property when short of employees and delivered supplies when needed
- Created and decorated ice cream cakes; Maintained a clean and safe facility
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
HIGH SCHOOL DIPLOMA -
MCCLINTOCK HIGH SCHOOL
Skills
- Customer Service
- Microsoft Office (Word, Excel, Powerpoint, Outlook)
- Multitasking under pressure
- Strong problem-solving and communication skills
- Organizing records and scheduling appointments
- Strong attention to detail
- Answering multiple phone lines
- Managing and training staff
- Efficient time management
- Ability to create customized ice cream cakes
References
- IMENDA ALBERT, CUSTOMER SERVICE REPRESENTATIVE, (602)545-6213
- FALERY MAILOS, CUSTOMER SERVICE AGENT, (480)708-7314
- ASHLEY HALVERSON, 911 DISPATCHER, (480)392-3569
Timeline
Financial Aid Advisor
International Education Corporation
03.2023 - 05.2024
CLAIMS SPECIALIST
STATE FARM
08.2022 - 01.2023
COLLECTIONS SPECIALIST
JPMORGAN CHASE
04.2020 - 07.2022
MANAGER
BASKIN ROBBINS
01.2014 - 03.2020
HIGH SCHOOL DIPLOMA -
MCCLINTOCK HIGH SCHOOL