Shannon Beltran
San Diego,CA
Summary
Highly results-oriented and versatile Retail Leadership Professional with four years of experience driving operational excellence and team performance as a Team Leader at Target. Proven ability to manage complex multi-departmental operations, including Service & Engagement, Specialty Sales (Beauty, Style, Tech), and merchandising, leading to increased sales growth, improved inventory accuracy, and elevated guest satisfaction scores. Expertise in team development, performance management, and executing high-level strategic directives. Seeking to leverage cross-functional leadership expertise in a dynamic management role.
Overview
4
4
years of professional experience
Work History
Team Leader (Service & Engagement, Specialty Sales, and Merchandising)
Target Corporation
07.2021 - 12.2025
- Strategic Leadership & Operations:
- Oversaw the daily operations and performance of multiple high-priority departments including Service & Engagement, Specialty Sales (Beauty, Style, Tech), and general Merchandise, managing a combined team of over 20 members.
- Managed an average weekly sales volume of over $125,000 or more in specialty departments, consistently meeting or exceeding quarterly sales targets by an average of 30%.
- Reduced store-wide inventory shrink by 35% year-over-year through rigorous process adherence, improved receiving accuracy, and coaching on planogram integrity.
- Guest Experience & Service Excellence:
- Led the Service & Engagement team (Front End and Guest Services), implementing procedural changes that resulted in a 15% improvement in Net Promoter Score (NPS) for guest satisfaction.
- Managed payroll and scheduling for Service & Engagement to maximize coverage during peak hours, significantly reducing average wait times by 2 minutes.
- Expertly resolved complex guest escalations, maintaining the highest level of professionalism and preserving guest loyalty.
- Team Development & Performance Management:
- Recruited, trained, and mentored over 20 Team Members and several Senior Team Members across diverse functional areas, significantly improving team productivity and internal promotion rate.
- Conducted performance reviews and implemented corrective action plans, resulting in the reduction in operational errors (e.g., mis-scans, poor inventory counts).
- Drove compliance with visual merchandising standards and promotional rollouts across Beauty, Style, and Electronics, ensuring successful launch of several major seasonal/product campaigns.
Education
High School Diploma -
Liberty High School
Lodi, CASkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Team Leader (Service & Engagement, Specialty Sales, and Merchandising)
Target Corporation
07.2021 - 12.2025
High School Diploma -
Liberty High School