Shannon Bennett
3254 Atwell Avenue The Villages,FL
Summary
Proven sales consultant with a track record of meeting and exceeding sales goals. Exceptional communication skills and the ability to develop and maintain strong relationships with clients. Dedicated to ensuring customer satisfaction throughout the sales process.
Overview
16
16
years of professional experience
Work History
Office Manager
Homefix Express
Lakenheath, Cambridgeshire, UK
11.2011 - 05.2015
- Coordinated daily operations to include communications between contractors and customers
- Dispatched contractors
- Researched/purchased materials for jobsites
- Invoiced customers, received payments, managed accounting system and made bank deposits, paid employees, reconciled monies in/out of business, letters, faxes
- Responsible for file maintenance for audit control
- Performed general clerical office tasks to ensure all supplies were on hand
- Managed approximately 40/50 incoming calls, emails and faxes per day from customers
Sales Area Supervisor
Kohls Department Store
Fort Walton Beach, FL
11.2007 - 11.2010
- Lead and directed workflow of 16 sales associates
- Greeted and offered assistance to customers as needed
- Executed department merchandising and operational functions of company
- Assigned tasks, directed workflow, communicated policies and procedures to sales associates
- Oriented, trained all associates on sales floor operations
- Identified opportunities to increase sales
- Performed basic account maintenance procedures to ensure files, logs, and reports were complete
- Operated computer systems to input correct data, produce documents, reports, shelf labels and signs.
- Managed cash drawers ensuring proper amounts of cash turned into teller.
- Assisted customers by answering questions concerning merchandise prices, identification and location
- Accountable for reports by closing out store registers.
Business Manager/Bobbi Brown Cosmetics
Belk Department Store
Jacksonville, FL
10.1999 - 03.2006
- Retail Manager for 5 years, managed team of 7
- Exceptional Customer Service Experience
- Proven experience in planning and implementing strong business plan
- Developed and coached team to achieve targets
- Ability to work in fast paced environment
- Shown ability to be flexible and handle change in positive manner
- Responsible for managing and recruiting, training and developing to include performance management and coaching
- Align team with overall business goals, analyze and review goal achievement
Education
High School Diploma -
Fort Walton Beach High School
Fort Walton Beach, FL05.1982
Skills
- Effective verbal and written communication skills
- Ability to work independently or as team
- Ability to multi task and work in fast paced environment
- Committed to excellent customer service
- Effective with building relationships
- Work flexible hours
- Florida Real Estate License
Additional Information
References available upon request.
Timeline
Office Manager
Homefix Express
11.2011 - 05.2015
Sales Area Supervisor
Kohls Department Store
11.2007 - 11.2010
Business Manager/Bobbi Brown Cosmetics
Belk Department Store
10.1999 - 03.2006
High School Diploma -
Fort Walton Beach High School