Shannon Bennett
Sebastian,FL
Summary
Skilled Bartender who has responsible alcohol service and enjoys engaging with customers. I consistently foster loyalty and boost sales through personalized recommendations and exceptional hospitality. Proven ability to thrive in high-pressure environments while maintaining cleanliness and compliance with safety standards.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Brings positive attitude with commitment and drive.
Overview
15
15
years of professional experience
Work History
Bartender
The Shack Restaurant
02.2022 - 01.2024
- Crafted and served a diverse range of cocktails and beverages to enhance guest satisfaction.
- Maintained clean and organized bar area, ensuring compliance with health and safety standard.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Squidlipsgrill
09.2020 - 09.2021
- Maintained clean and organized bar area, ensuring compliance with health and safety standards.
- Engaged with patrons to foster a welcoming atmosphere and build rapport for repeat business.
- Managed cash transactions accurately, ensuring accountability during shifts.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Carrabba's Restaurant
01.2017 - 07.2020
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere.
- Processed orders accurately using point-of-sale systems, minimizing errors during busy shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Upsold menu items effectively, enhancing guest experience and increasing overall sales revenue.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Tiki Bar & Restaurant
10.2012 - 12.2016
- Adapted quickly to changing demands during peak hours, maintaining efficiency under pressure.
- Trained new bartenders on menu offerings, service techniques, and operational procedures.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Helped management plan and serve bar menu exceeding customer expectations.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Built relationships with vendors to manage orders and negotiate costs.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Mulligans Bar & Grill
12.2008 - 08.2012
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained clean and organized bar area, ensuring compliance with health and safety standards.
Education
Safe Serve Certification -
Safe Serve
FLReal Estate License - Real Estate
IFREC Real Estate
Vero Beach, FL03-2016
High School Diploma -
Sebastian River High School
Sebastian, FL05-2000
Skills
- Responsible alcohol service
- Handling difficult customers
- Hospitality service expertise
- Professional appearance
- Point of sale systems
- Safe service compliance
- Wine and liquor expertise
- Teamwork and professionalism
- Engaging customers
- Food service
- Cleanliness and hygiene
- Outgoing personality
Timeline
Bartender
The Shack Restaurant
02.2022 - 01.2024
Bartender
Squidlipsgrill
09.2020 - 09.2021
Server
Carrabba's Restaurant
01.2017 - 07.2020
Bartender
Tiki Bar & Restaurant
10.2012 - 12.2016
Bartender
Mulligans Bar & Grill
12.2008 - 08.2012
Safe Serve Certification -
Safe Serve
Real Estate License - Real Estate
IFREC Real Estate
High School Diploma -
Sebastian River High School