Shannon Bennett
Montgomery ,AL
Summary
Dynamic Operations Team Leader with a proven track record at Academy Sports and Outdoors, excelling in logistics management and team member training. Achieved streamlined processes that enhanced efficiency and compliance. Strong problem-solving skills complemented by a commitment to operational excellence and staff development, driving significant improvements in team performance.
Overview
11
11
years of professional experience
Work History
Operations Team Leader
Academy Sports and Outdoors
06.2025 - 12.2025
- Led team in daily operational tasks to ensure efficient workflow and adherence to safety protocols.
- Trained new employees on equipment usage and company policies to enhance productivity and compliance.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Implemented process improvements that streamlined operations and reduced time spent on routine tasks.
- Monitored performance metrics to identify areas for improvement and enhance team efficiency.
Logistic Team Leader
Academy Sports and Outdoors
10.2024 - 06.2025
- Coordinated logistics operations to ensure timely delivery of products to retail locations.
- Monitored inventory levels, facilitating efficient stock management and replenishment processes.
- Trained and mentored team members on safety protocols and operational procedures.
- Streamlined transportation routes, optimizing costs and enhancing delivery efficiency.
- Reduced logistical errors by regularly auditing inventory levels, stock locations, and shipping documentation.
Store Manager
City Gear LLC
01.2023 - 09.2024
- Managed daily store operations to ensure efficient inventory management and customer service.
- Trained and supervised staff to enhance productivity and maintain high service standards.
- Implemented visual merchandising strategies to improve product presentation and sales.
- Analyzed sales reports to identify trends and optimize stock levels for peak performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Customer Service Manager
Alorica
01.2015 - 09.2023
- Led customer service team to enhance response times and improve overall satisfaction.
- Developed training programs for new staff, fostering a culture of continuous improvement.
- Implemented quality assurance measures, ensuring adherence to company standards and policies.
- Analyzed customer feedback to identify trends and drive process enhancements.
- Resolved complex customer issues, demonstrating strong problem-solving skills and leadership abilities.
- Monitored key performance indicators, driving accountability and achieving departmental goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Behavioral Aide
SafeNet
08.2022 - 02.2023
- Supported implementation of individualized behavior plans to enhance client engagement and compliance.
- Collaborated with multidisciplinary teams to assess client needs and develop effective intervention strategies.
- Monitored client progress, documenting observations to ensure adherence to treatment protocols and objectives.
- Facilitated skill-building activities that promoted social interaction and improved communication among clients.
- Implemented crisis prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
Education
High School Diploma -
Sidney Lanier High School
Montgomery05-2008
Skills
- Issue triaging
- Compliance requirements
- Team member training
- Safety practices
- Scheduling management
- Operational excellence
- Software knowledge
- Staff development
- Logistics management
- Production planning
- Customer relations
- Management
Timeline
Operations Team Leader
Academy Sports and Outdoors
06.2025 - 12.2025
Logistic Team Leader
Academy Sports and Outdoors
10.2024 - 06.2025
Store Manager
City Gear LLC
01.2023 - 09.2024
Behavioral Aide
SafeNet
08.2022 - 02.2023
Customer Service Manager
Alorica
01.2015 - 09.2023
High School Diploma -
Sidney Lanier High School