Shannon Bennett
Montgomery ,AL
Summary
Dynamic Operations Team Leader with a proven track record at Academy Sports and Outdoors, excelling in logistics management and team member training. Achieved streamlined processes that enhanced efficiency and compliance. Strong problem-solving skills complemented by a commitment to operational excellence and staff development, driving significant improvements in team performance.
Overview
11
11
years of professional experience
Work History
Operations Team Leader
Academy Sports and Outdoors
Montgomery
06.2025 - 12.2025
- Led team in daily operational tasks to ensure efficient workflow and adherence to safety protocols.
- Trained new employees on equipment usage and company policies to enhance productivity and compliance.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Implemented process improvements that streamlined operations and reduced time spent on routine tasks.
- Monitored performance metrics to identify areas for improvement and enhance team efficiency.
Logistic Team Leader
Academy Sports and Outdoors
Montgomery
10.2024 - 06.2025
- Coordinated logistics operations to ensure timely delivery of products to retail locations.
- Monitored inventory levels, facilitating efficient stock management and replenishment processes.
- Trained and mentored team members on safety protocols and operational procedures.
- Streamlined transportation routes, optimizing costs and enhancing delivery efficiency.
- Reduced logistical errors by regularly auditing inventory levels, stock locations, and shipping documentation.
Store Manager
City Gear LLC
Montgomery
01.2023 - 09.2024
- Managed daily store operations to ensure efficient inventory management and customer service.
- Trained and supervised staff to enhance productivity and maintain high service standards.
- Implemented visual merchandising strategies to improve product presentation and sales.
- Analyzed sales reports to identify trends and optimize stock levels for peak performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Customer Service Manager
Alorica
Montgomery
01.2015 - 09.2023
- Led customer service team to enhance response times and improve overall satisfaction.
- Developed training programs for new staff, fostering a culture of continuous improvement.
- Implemented quality assurance measures, ensuring adherence to company standards and policies.
- Analyzed customer feedback to identify trends and drive process enhancements.
- Resolved complex customer issues, demonstrating strong problem-solving skills and leadership abilities.
- Monitored key performance indicators, driving accountability and achieving departmental goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Behavioral Aide
SafeNet
Montgomery
08.2022 - 02.2023
- Supported implementation of individualized behavior plans to enhance client engagement and compliance.
- Collaborated with multidisciplinary teams to assess client needs and develop effective intervention strategies.
- Monitored client progress, documenting observations to ensure adherence to treatment protocols and objectives.
- Facilitated skill-building activities that promoted social interaction and improved communication among clients.
- Implemented crisis prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
Education
High School Diploma -
Sidney Lanier High School
Montgomery05-2008
Skills
- Issue triaging
- Compliance requirements
- Team member training
- Safety practices
- Scheduling management
- Operational excellence
- Software knowledge
- Staff development
- Logistics management
- Production planning
- Customer relations
- Management
Timeline
Operations Team Leader
Academy Sports and Outdoors
06.2025 - 12.2025
Logistic Team Leader
Academy Sports and Outdoors
10.2024 - 06.2025
Store Manager
City Gear LLC
01.2023 - 09.2024
Behavioral Aide
SafeNet
08.2022 - 02.2023
Customer Service Manager
Alorica
01.2015 - 09.2023
High School Diploma -
Sidney Lanier High School