Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Interests
Languages
Timeline
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Shannon Bergmann

Amsterdam,Noord Holland

Summary

Resourceful Professional proffering their expertise in Hospitality, Community Relationships, and Project Management. Adept at organizing chaos, and developing relationships; driven by the pursuit of knowledge and semicolons. Proven track record of successfully managing multiple projects, and leaving each space a little bit brighter than before.


Overview

11
11
years of professional experience

Work History

Licensing and Compliance Specialist

The Craft Beer Attorney
08.2021 - Current
  • Navigation of the multi tiered system to obtain both state and federal licenses for the manufacture, distribution, importation, and wholesale of distilled and fermented beverages within the United States
  • Intensive Research on the different requisites needed for each individual state and changing statutes
  • Initiative to further develop skill set by seeking out training courses
  • Knowledge of business formations
  • Developed strong client relationships through consistent, attentive, and empathetic communication.
  • Authored Standard Operating Procedures to serve as a baseline for New Hire and inter-department training.
  • Experience operating MyCase and Adobe Acrobat.
  • Content creation for Social Media Consultant

Hospitality Manager and Owner

Burning Beard Brewing Company
03.2016 - 08.2021


  • Developed an Onboarding and Training program for all New Hires.
  • Authored all Standard Operating Procedures for the Tasting Room, Sales Department, and Events Department.
  • Maintained Training Certifications for all Departments and scheduled renewals when applicable
  • Maintained paperwork to keep the brewery compliant.
  • Planning, Organization, and Day-Of-Management of 500 attendee Brewery Anniversary Celebrations.
  • Developing unique events in line with the company ethos to drive traffic to the Tasting Room and further relationships within the community.
  • Management of Tasting Room Staff, Event Staff, and Sales Team on day to day tasks as well as taking an active role in individual staff's career development.
  • Developing a merchandising forecast and designing a line of both men's and women's merchandise.
  • Inventory management for Tasting Room, Sales Department, and Event Department
  • Management of Brewery's 200 person Private Membership Club
  • Introducing and growing the product within the San Diego and Arizona market
  • Growing the brand through podcast, news, and radio appearances as well as lending quotes to publications
  • Creation of Social Media content

Founder

In The Weeds-Hospitality Aid For San Diego County
12.2020 - 03.2021
  • Started a charity group to help any Hospitality workers displaced from pandemic closures
  • Obtained donations of dry goods, toiletries, and gift cards to distribute to workers in need
  • Organized 5 pantry locations with other breweries in which to gather and distribute donations
  • Organized grocery orders and deliveries to breweries with employees that were in need
  • Organized a Facebook group where job openings could be posted
  • Organized professional guest speakers to offer free advisement on how to navigate taxes, mental health, and recipe optimization.
  • Organized a 250 person Christmas Eve Chicken Dinner giveaway with local grocery store Valley Farm Markets
  • Organized pickup of all donations by the hospitality charity group Big Table when pantries needed to close due to breweries re-opening

Beer Education and Training

AleSmith Brewing Company
07.2013 - 01.2016


  • Developed an On Boarding training program for all departments on the education and communication of the brewing process, beer styles, and AleSmith brand
  • Led DISC assessment training for all departments
  • Helped develop and led the brewery's Tour Program
  • Worked in the Tasting Room as a Brand Ambassador and Beer Educator
  • Cellar Responsibilities including: cleaning and maintenance of jockey boxes, breaking down kegs, measuring gravities, dumping yeast, operating a forklift, and staging the cold box for efficient use

Education

Political Science And International Studies

Northern Arizona University
Flagstaff, AZ

Skills

  • Research
  • Creative Problem Solving
  • Customer/Client Relationships
  • New Hire On-Boarding
  • Team Mentorship
  • Community Creation
  • Project Management
  • Operations Compliance
  • Establishing Standard Operating Procedures
  • Brand Management

Accomplishments

-Voted in 2017 in the West Coaster publication as one of the Best Beertenders in San Diego

-Voted in 2018 in the Pacific San Diego publication as one of the Best Beertenders in San Diego

-Voted in 2019 in the West Coaster publication as managing the Best Team of Beertenders in San Diego

-Invited to teach a one day course at Cal Poly San Luis Obispo on Front of House Management

- Chosen to participate in a Front of House Managment panel by the San Diego Brewer's Guild

-Asked to teach a Front of House training panel by the Pink Boots Society


Interests

Rugby

Brewing Beer

Metal and Punk Shows

Baking

Collecting Vinyl

Books

Languages

English
Native or Bilingual
Dutch
Elementary

Timeline

Licensing and Compliance Specialist

The Craft Beer Attorney
08.2021 - Current

Founder

In The Weeds-Hospitality Aid For San Diego County
12.2020 - 03.2021

Hospitality Manager and Owner

Burning Beard Brewing Company
03.2016 - 08.2021

Beer Education and Training

AleSmith Brewing Company
07.2013 - 01.2016

Political Science And International Studies

Northern Arizona University

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Shannon Bergmann