SHANNON BERNSTEINE
Sorrento,FL
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Solid background caring for diverse animals. Devoted to maintaining health and well-being. Meets diverse needs by closely observing animals and coordinating with owners or supervisors to optimize plans. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Housekeeper
Hilton Garden Inn Hotel
Lake Mary, FL
03.2023 - Current
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
florida health
06.2019 - 03.2020
Currier
05.2018 - 06.2019
- Maintain a clean work environment
- Handle customer needs
- Handling packages and specimens
- Maintain professional discretion watergarden inn, housekeeping
- Assist guests with baggage
- Greet guests
- Clean rooms
- Laundry
- Trained new staff
- Restock the the common areas fedex ground
package handler
02.2016 - 05.2017
- Scanned packages to be shipped
- Package shipment quality
- Staged packages for drivers
- Prepped trucks for delivery
- Trained new staff
- Cashier 7-eleven madeira beach
- Handling money
- Inventory
- Customer service
- Daily operations
- Food handline
Education
Certificate - Mixology
Maryland Bartending Academy
Maryland05.2013
high school diploma -
Skills
- Skills and Traits
- Loyalty to Company
- Ability to multi-task
- Prompt and Punctual Excellent working relations with staff and customers
- Knowledge
- Microsoft Word Microsoft Excel
- Microsoft Outlook
- POS Systems
- Food Preparation and Service Operations
- Customer Service
- POS System, Cash Handling, and Deposits
- Inventory Operations
- ServSafe Certified
- CSR Certified
- CAREER OBJECTIVE
- I am looking for a position that will utilize my current skills in customer service I am also interested in expanding my capabilities with new opportunities for a promising career I look forward to a challenging career with an employer that is looking for a hardworking and dedicated employee
- I am a fast learner, well organized, highly motivated, and excel at multi-tasking
- Focused and Detail-Oriented
- Exceptional Time Management
- Polishing Surfaces
- Able to Lift [45] Lbs
- Interior and Exterior Cleaning
- Cart Stocking and Organization
- Service Oriented
- Supply Replenishment
- Nutritious Feeding
- Appointment Scheduling
- Decision Making
- Animal Quarters Maintenance
- Animal Observations
- Feeding and Watering
- Animal Care
- Meal Preparation
- Check Payment Processing
- Dining Customer Service
- Table Bussing
- Food Safety Understanding
- Table Setting Arrangements
- Liquor, Wine and Food Service
- Point of Sale (POS) System Operations
- Effective Customer Upselling
- Cool Under Pressure
- Food and Beverage Service
- Team Player
- Vehicle Maintenance
- Documentation and Recordkeeping
- Route Management
- Valid Driver's License
- Friendly and Outgoing
- Relationship Building
- Loading and Unloading
- Verbal and Written Communication
- Punctual and Reliable
- Navigational Systems and GPS
- Safe Driving Techniques
- Calm Under Pressure
- Problem-Solving
- Flexible Schedule
References
References available upon request
Timeline
Housekeeper
Hilton Garden Inn Hotel
03.2023 - Current
florida health
06.2019 - 03.2020
Currier
05.2018 - 06.2019
package handler
02.2016 - 05.2017
Certificate - Mixology
Maryland Bartending Academy