Shannon Berry
Fenton,MO
Summary
Motivated Store Manager at Wallis Companies with a proven track record in customer service and team leadership. Skilled in management and operations, eager with training and mentoring staff to enhance performance and development. Committed to fostering a positive work environment while driving operational excellence and achieving customer satisfaction as well as a successful operation within the workplace.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Wallis Companies
Valley Park, MO
08.2023 - Current
- Customer service, building relationships within the team, and leading by example.
- Paperwork and Investigations.
- Checking gas prices, Kalibrate, changing prices in POS, and outside sign.
- Submitting Work Orders.
- Writing and Placing Orders.
- Scheduling, Payroll, Timecards.
- Building Build 2s.
- Checking in vendors.
- Petty Cash Audits.
- Inventory Control.
- In-store audits and oversold recounts.
- Lottery Counts.
- EOM Procedures, Day 1 Execution, Signage, and C3 List Execution.
- Training mentoring and assisting in career development.
- Coaching, positive, formal, and constructive.
- Organizing, and creating structure.
- POGS & Merchandising.
- Maintain a functional car wash and utilize the Washify system.
- Safety Culture/IAuditor.
- In Store REX surveys, and Food REX.
- Reviewed monthly P&L statements.
- Provided technical assistance to staff when necessary.
- Monitored customer feedback to identify areas for improvement in product selection, customer service, and operational processes.
- Resolved customer complaints promptly and professionally.
- Delegated work to staff, setting priorities and goals.
- Performance reviews and appraisals.
Assistant Store Manager
Wallis Companies
Arnold , Missouri
03.2020 - 11.2023
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options, and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Coached employees on customer service and selling techniques.
- Directed employee tasks and time management, improving customer experiences.
- Held employees accountable, and corrected issues to achieve high standards.
- Ensured compliance with all store policies and procedures.
- Trained new employees on store policies, procedures and customer service standards.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Manager in Training
Wallis Companies
Arnold , MO
11.2022 - 08.2023
- Shadowed leadership, observing decision-making processes, and gaining leadership insights.
- Created comprehensive training programs that improved employee knowledge, leading to higher levels of customer service excellence and development.
- Participated in recruitment efforts, including interviewing and selecting candidates.
- Demonstrated leadership potential through taking initiative, delegating tasks effectively, and motivating team members.
- Rotated through stores, gaining diverse operational and management experience.
Shift Leader
Wallis Companies Store 613
St Louis, MO
11.2019 - 03.2020
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders, and complaints in a timely manner.
- Held team members accountable during the shift by effectively coaching to improve performance.
- Paperwork, cash management, and preparing daily paperwork for superior management.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Maintained an organized work environment by delegating tasks to staff as needed.
Sales Associate
Wallis Companies
Pevely, MO
05.2010 - 11.2019
- Helped customers find and select products.
- Kept the work area clean, organized, and free of clutter at all times.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Festus High School
Festus, MO05-2008
Skills
- Hourly shift management
- Store operations oversight
- Team building and leadership
- Relationship building and management
- Operational efficiency
- Multitasking and organization
- Goals and performance
Certification
- Manager Serv Safe Certification
Timeline
Store Manager
Wallis Companies
08.2023 - Current
Manager in Training
Wallis Companies
11.2022 - 08.2023
Assistant Store Manager
Wallis Companies
03.2020 - 11.2023
Shift Leader
Wallis Companies Store 613
11.2019 - 03.2020
Sales Associate
Wallis Companies
05.2010 - 11.2019
- Manager Serv Safe Certification
High School Diploma -
Festus High School
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