Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Berry

Fenton,MO

Summary

Motivated Store Manager at Wallis Companies with a proven track record in customer service and team leadership. Skilled in management and operations, eager with training and mentoring staff to enhance performance and development. Committed to fostering a positive work environment while driving operational excellence and achieving customer satisfaction as well as a successful operation within the workplace.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Store Manager

Wallis Companies
Valley Park, MO
08.2023 - Current
  • Customer service, building relationships within the team, and leading by example.
  • Paperwork and Investigations.
  • Checking gas prices, Kalibrate, changing prices in POS, and outside sign.
  • Submitting Work Orders.
  • Writing and Placing Orders.
  • Scheduling, Payroll, Timecards.
  • Building Build 2s.
  • Checking in vendors.
  • Petty Cash Audits.
  • Inventory Control.
  • In-store audits and oversold recounts.
  • Lottery Counts.
  • EOM Procedures, Day 1 Execution, Signage, and C3 List Execution.
  • Training mentoring and assisting in career development.
  • Coaching, positive, formal, and constructive.
  • Organizing, and creating structure.
  • POGS & Merchandising.
  • Maintain a functional car wash and utilize the Washify system.
  • Safety Culture/IAuditor.
  • In Store REX surveys, and Food REX.
  • Reviewed monthly P&L statements.
  • Provided technical assistance to staff when necessary.
  • Monitored customer feedback to identify areas for improvement in product selection, customer service, and operational processes.
  • Resolved customer complaints promptly and professionally.
  • Delegated work to staff, setting priorities and goals.
  • Performance reviews and appraisals.

Assistant Store Manager

Wallis Companies
Arnold , Missouri
03.2020 - 11.2023
  • Resolved customer complaints efficiently while maintaining excellent customer service.
  • Assisted customers with product selection, pricing, payment options, and returns and exchanges.
  • Managed all customer inquiries and complaints in a professional and timely manner.
  • Coached employees on customer service and selling techniques.
  • Directed employee tasks and time management, improving customer experiences.
  • Held employees accountable, and corrected issues to achieve high standards.
  • Ensured compliance with all store policies and procedures.
  • Trained new employees on store policies, procedures and customer service standards.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Manager in Training

Wallis Companies
Arnold , MO
11.2022 - 08.2023
  • Shadowed leadership, observing decision-making processes, and gaining leadership insights.
  • Created comprehensive training programs that improved employee knowledge, leading to higher levels of customer service excellence and development.
  • Participated in recruitment efforts, including interviewing and selecting candidates.
  • Demonstrated leadership potential through taking initiative, delegating tasks effectively, and motivating team members.
  • Rotated through stores, gaining diverse operational and management experience.

Shift Leader

Wallis Companies Store 613
St Louis, MO
11.2019 - 03.2020
  • Trained new employees in job duties, safety procedures, and company policies.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders, and complaints in a timely manner.
  • Held team members accountable during the shift by effectively coaching to improve performance.
  • Paperwork, cash management, and preparing daily paperwork for superior management.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Sales Associate

Wallis Companies
Pevely, MO
05.2010 - 11.2019
  • Helped customers find and select products.
  • Kept the work area clean, organized, and free of clutter at all times.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

High School Diploma -

Festus High School
Festus, MO
05-2008

Skills

  • Hourly shift management
  • Store operations oversight
  • Team building and leadership
  • Relationship building and management
  • Operational efficiency
  • Multitasking and organization
  • Goals and performance

Certification

  • Manager Serv Safe Certification

Timeline

Store Manager

Wallis Companies
08.2023 - Current

Manager in Training

Wallis Companies
11.2022 - 08.2023

Assistant Store Manager

Wallis Companies
03.2020 - 11.2023

Shift Leader

Wallis Companies Store 613
11.2019 - 03.2020

Sales Associate

Wallis Companies
05.2010 - 11.2019
  • Manager Serv Safe Certification

High School Diploma -

Festus High School
Shannon Berry