Shannon Betz
Chisago City,Minnesota
Summary
Energetic Collection Operations Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor: Extended Services & Collection Operations
The Loan Service Center
Wyoming, MN
01.2020 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
- Responsible for monitor and maintaining all aspects of chapter 7 and chapter 13 bankruptcies on behalf of clients
- Accurately interpret rules, regulations, and laws as they relate to bankruptcies, repossessions, collections & financial institutions
Bankruptcy Coordinator & Account Service Representative
The Loan Service Center
Wyoming, MN
09.2013 - 09.2023
- Review all bankruptcy cases; maintain and update bankruptcy accounts
- Conduct legal research and maintain case files
- Assist & maintain relationships with clients, members, attorneys and trustees
- Prepare bankruptcy documents and file with the bankruptcy court
- Keep track of deadlines and due dates in all bankruptcy and credit union accounts
- Follow up with members, management and bankruptcy court when needed
- Stay up to date on collection practices, bankruptcy code and case law
- Resource for TriVerity (fka CU Recovery) Compliance Officer and Secured Accounts Department
- Resource for TriVerity (fka CU Recovery) Training Facilitator and Consultant.
Repossession Coordinator
The Loan Service Center
Wyoming, MN
06.2016 - 02.2020
- Wide range of administrative & clerical tasks such as implement case into data base, assign with repossession agent and facilitate final case proceedings
- Handle repossession process from beginning to end; assign to agent, light skip, send letters, remarket at auctions
- Primary contact to clients; client resolution & assist with adjustments to accounts
- Converting titles
- Provide client with all information needed to obtain a floor price at Auction
- Maintain collection notes in all member's accounts
- Send all notices and/or letters to members required by law
- Constant communication with credit union management
- Stay up to date on repossession laws nationwide
- Resource for TriVerity (fka CU Recovery) Compliance Officer and Secured Accounts Department.
Legal Assistant
Lakeview Law Offices, S.C.
Sheboygan, Wis
04.2004 - 10.2013
- Worked directly with customer daily by taking incoming calls, assisting with questions & concerns pertaining to their accounts
- Manage attorney calendars and resolve conflicts in those calendars
- Prepare pleadings for filing with the Court
- Prepare correspondence for clients and track client compliance with firm requests
- Process incoming mail which included scanning, routing and task assignment
- Communicate case status to clients maintaining a strong and healthy relationship
- Prepare firms correspondence to the Court, case trustees and opposing council
- Assess prospective client's cases
- File documents with Court via the Federal Courts CM-ECF system
- Perform client data entry using BestCase Bankruptcy Software
- Collect payment from the firm's clients
- Deposit money into firm's account at banking institute.
Education
Associate of Science - Paralegal Studies
Milwaukee Area Technical College
Milwaukee, WI12-2003
Skills
- Strategic Planning Expertise
- Comprehensive computer knowledge in various software; Microsoft Office 365, including Teams, Outlook, Adobe Acrobat, BestCase Bankruptcy software & Federal Case Management and Electronic Case Filing system
- Collections platforms: Debt Master, Epysis, Portico, CU Base Gold, Flex, Campro
- Strategic planning for division, created and maintained processes manual both paper and electronically
- Leadership And Vision
- Enthusiastic & excited to take on new challenges
- Employee Motivation
- Highly organized, works well under pressure
- Precise attention to detail, an ability to maintain persistence and polished business etiquette
- Employee Relations
Bankruptcy Coordinator Duties
maintain and update bankruptcy accounts, in all bankruptcy and credit union accounts, when needed
Education Certifications
Associates Degree for Paralegal, Milwaukee Area Technical College, Milwaukee, Wis, 2003
Volunteering Associations
- High School Senior All Night Party planning committee
- Darby's Dancers
- Managed Fun Committee at The Loan Service Center
Repossession Coordinator Duties
such as implement case into data base, assign with repossession agent and facilitate final case proceedings, from beginning to end; assign to agent, light skip, send letters, remarket at auctions, client resolution & assist with adjustments to accounts, to obtain a floor price at Auction, in all member's accounts, required by law, nationwide
Supervisor Duties
on the supervisory and administrative levels with business development, client service, and IT, with clients, client's members, and vendors, to the Collection, Repossession and Bankruptcy Department service standards, all aspects of pre and post repossession handling, all aspects of chapter 7 and chapter 13 bankruptcies on behalf of clients, for better staff and department performance, for effective processing of department function; collections, repossession and/or bankruptcy, of reports, on performance issues, quarterly and annual reviews along with goals setting, with repossession vendors, private auctions and public auctions, as they relate to bankruptcies, repossessions, collections & financial institutions, to better the company, in a remote environment
Certification
- ACA International Professional Collection Management (PCM) 2021
- ACA International Collection Specialist (PCS) 2020
- Eric North Repossessing Motor Vehicles Part I & Part II 2019
- Eric North Advance Bankruptcy Certification 2017
Affiliations
- High School Senior All Night Party planning committee 2021 - Current
- Darby’s Dancers 2018 - 2021
- Managed Fun Committee at The Loan Service Center 2018 - 2019
Timeline
Supervisor: Extended Services & Collection Operations
The Loan Service Center
01.2020 - Current
Repossession Coordinator
The Loan Service Center
06.2016 - 02.2020
Bankruptcy Coordinator & Account Service Representative
The Loan Service Center
09.2013 - 09.2023
Legal Assistant
Lakeview Law Offices, S.C.
04.2004 - 10.2013
Associate of Science - Paralegal Studies
Milwaukee Area Technical College
- ACA International Professional Collection Management (PCM) 2021
- ACA International Collection Specialist (PCS) 2020
- Eric North Repossessing Motor Vehicles Part I & Part II 2019
- Eric North Advance Bankruptcy Certification 2017
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