Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Biles

Wilmington,DE

Summary

Proven leader with extensive experience in operations management at Five Guys, adept at leading teams to excellence and improving operational efficiencies. Skilled in problem resolution and reliable leadership, demonstrated through significant improvements in team performance and customer satisfaction. Expertise in financial oversight and team building, ensuring high standards of service and compliance.

Overview

7
7
years of professional experience

Work History

General Manager

Five Guys
08.2021 - 07.2024

Control the daily operations by scheduling, ordering, and developing the restaurant team members. Control profit and loss by maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. Interviewing and hiring team members, conducting performance appraisals, taking disciplinary action, motivating, and training team members. Ensure the restaurant complies with the preventative maintenance program about facility, equipment, and grounds maintenance.

Shift Manager

Five Guys
08.2018 - 08.2021

Lead crew members and direct all daily operations of the restaurant. Supervise and train employees, open and close the store, ensure all food preparation is complete, and manage employee breaks and shift changes.
Financial and inventory management. Ensure all health and safety codes are followed in the restaurant.

Crew Member

Five Guys
08.2017 - 08.2018

Runner/frontline coordinator, order taker, grill operator, sandwich maker, fry station, and cashier. Maintain friendly, fast, and accurate service, ensure an excellent customer experience, and ensure all products are consistent with company standards. Ensure the restaurant is clean, neat, and accessible to customers.
Work as a team player to support co-workers.

Education

High School Diploma -

Alexis I. DuPont High School
Wilmington, DE
05.2017

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Reliable

Timeline

General Manager

Five Guys
08.2021 - 07.2024

Shift Manager

Five Guys
08.2018 - 08.2021

Crew Member

Five Guys
08.2017 - 08.2018

High School Diploma -

Alexis I. DuPont High School
Shannon Biles