Shannon Binegar
Spearfish,South Dakota
Summary
Knowledgeable and dedicated customer service professional with over 15 years experience in financial services. Team player with an outgoing, positive attitude and a customer service focus. Motivated to maintain customer satisfaction and contribute to company success. Career progression demonstrates a commitment to excellence and leadership. Skilled in communication and time management.
Overview
30
30
years of professional experience
Work History
Area Location Manager
Northern Hills Federal Credit Union
12.2023 - Current
- Assumes responsibility for the effective and efficient performance of three location's operations
- Directly and effectively supervises Spearfish location staff, ensuring optimal performance
- Assumes responsibility for maintaining proper cash controls
- Assumes responsibility for establishing and maintaining effective, professional business relations with members
- Assumes responsibility for the effective administration of location functions
- Assumes responsibility for related functions as required or assigned
Branch Office Administrator
Edward Jones
01.2020 - 02.2021
- Work as a team with the financial advisor to create new and serve existing clients
- Prepare reports and materials for client appointments
- Update client data records
- Proactively contact clients to schedule appointments and offer additional services
- Organize and maintain financial advisor's schedule
- Establish ACH, SWPS, transfers, transactions and make deposits in client accounts
- Complete and submit insurance applications with ongoing contact and follow up with insurance companies
- Organize and maintain the branch
- Ongoing training and implementation of new tools and systems to increase branch efficiency
Customer Service and Sales Representative
Prairie Harvest Specialty Foods
09.2018 - 12.2019
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Enter orders into Quickbooks after discussing the customer's needs and cross-selling related products
- Collaborate with supervisors to provide quality control for customer service, production and output for operations
- Utilize effective communication and active listening skills to create client rapport and grow profitability
Teacher/Team Leader
Heritage Christian Academy/BH Christian Academy
08.2016 - 05.2018
- Pursued professional development continually by attending educational conferences and teacher training workshops
- Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities
- Collaborated closely with peers to create cross-curricular lessons and activities to integrate learning
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Research, develop and teach educational curriculum
- Coordinate and address issues
- Problem solve and maintain positive relationships with parents and staff
- Responsible for addressing all student behavioral issues and implementing best options for resolution
Mortgage Loan Originator
Black Hills Federal Credit Union
01.1995 - 04.2005
- Hired for position of Teller
- Promoted to Member Services - including customer service relations personally and by telephone
- Promoted to Personal Financial Associate
- Promoted to Collections Associate
- Promoted to Mortgage Loan Originator
Skills
- 15 years experience in financial services
- Customer Service: Personally and by telephone
- Attention to detail and accuracy
- Excellent communication skills
- Critical thinking capabilities
- Time management skills
- Proactive self-starter
- Goal-oriented
- Analytical
Timeline
Area Location Manager
Northern Hills Federal Credit Union
12.2023 - Current
Branch Office Administrator
Edward Jones
01.2020 - 02.2021
Customer Service and Sales Representative
Prairie Harvest Specialty Foods
09.2018 - 12.2019
Teacher/Team Leader
Heritage Christian Academy/BH Christian Academy
08.2016 - 05.2018
Mortgage Loan Originator
Black Hills Federal Credit Union
01.1995 - 04.2005
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