Shannon Black
Cedar Park,TX
Summary
Experienced sales professional with a proven track record of delivering effective solutions and enhancing customer satisfaction. Equipped with extensive hands-on sales technique training and a charismatic personality. Demonstrated expertise in resolving complex issues, upholding high standards, and adapting to evolving needs. Dedicated team player committed to achieving results and cultivating a supportive work environment. Proficient in communication, problem-solving, and multitasking to efficiently meet customer needs.
Overview
6
6
years of professional experience
Work History
Customer Solutions Agent
Charter Communications, Spectrum
01.2025 - Current
- Retained customers calling in to cancel subscriptions by finding out their family needs and relating them to how our services would be beneficial.
- Used strong communications skills to determine and conquer the customers concerns with the product/service.
- Resolved customer inquiries by leveraging extensive product knowledge and existing resources.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Maximized customer retention by resolving issues quickly.
- Focused on maintaining 100% or better adherence to optimize work intake.
- Managed high-volume call center queues, maintaining a professional demeanor under pressure.
Wine Educator
Gershon Bachus Vinters
11.2023 - 09.2024
- Conducted engaging wine tastings, educating guests on varietals and vineyard history, enhancing customer knowledge.
- Analyzed customer feedback to refine tasting experiences, leading to higher customer retention.
- Trained new staff on wine knowledge and presentation, ensuring consistent and high-quality guest interactions.
- Eager to learn quickly and contribute effectively, demonstrating strong work ethics and punctuality.
- Enhanced wine club memberships through personalized recommendations, boosting customer loyalty and revenue.
- Organized seamless wedding events, ensuring memorable experiences and high client satisfaction.
Food Server/Runner
BJs Restaurant and Brewhouse
02.2022 - 11.2023
- Efficiently served and delivered meals to customers daily, enhancing dining experience.
- Collaborated with kitchen staff to ensure timely and accurate food orders, reducing wait times.
- Maintained cleanliness and organization of service areas, ensuring a safe and pleasant environment.
- Resolved customer complaints promptly, achieving a high level of customer satisfaction.
- Trained new staff members, improving team performance and service quality.
- Delivered exceptional customer service, ensuring timely food delivery and satisfaction.
Distribution Manager
Medcare Farms
04.2019 - 01.2022
- Managed distribution operations, improving delivery times by 22%, optimizing logistics processes.
- Eager to learn quickly and work diligently, consistently meeting deadlines with a positive attitude and strong work ethic.
- Implemented new distribution strategies that reduced delivery errors, enhancing overall customer satisfaction.
- Mentored junior staff, fostering a culture of continuous improvement and professional growth within the distribution department.
Education
High School Diploma -
Temecula Valley High School
Temecula, CA06.2014
Skills
- Multitasks under pressure
- Time Management
- Problem Solving
- Organizational Skills
- Goal setting and achievement
- Client retention strategies
- Sales training
- Client relations
- Call control
Timeline
Customer Solutions Agent
Charter Communications, Spectrum
01.2025 - Current
Wine Educator
Gershon Bachus Vinters
11.2023 - 09.2024
Food Server/Runner
BJs Restaurant and Brewhouse
02.2022 - 11.2023
Distribution Manager
Medcare Farms
04.2019 - 01.2022
High School Diploma -
Temecula Valley High School
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