Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Blocker

Augusta,GA

Summary

Dynamic Scheduler with a strong work ethic at Visiting Angels Home Health Care, recognized for enhancing client satisfaction through effective scheduling and problem-solving. Proven ability to maintain organized schedules and facilitate communication, ensuring timely execution of tasks and reducing conflicts. Skilled in patient scheduling and dedicated to delivering exceptional customer service.

Overview

14
14
years of professional experience

Work History

Scheduler

Visiting Angels Home Health Care
06.2017 - Current
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Facilitated communication between patients and various departments and staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Caregiver

Stella Alexander
02.2011 - 05.2013
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

Associates Degree In Health And Human Services - Education

Aiken Technical College
Aiken, SC
05-1999

Skills

  • Teamwork and collaboration
  • Strong work ethic
  • Customer service
  • Computer skills
  • Patient scheduling
  • Client relations
  • Schedule management
  • Schedule coordination
  • Staff coordination
  • Telephone etiquette
  • Client-specific scheduling
  • Teamwork
  • Self motivation
  • Adaptability and flexibility

Timeline

Scheduler

Visiting Angels Home Health Care
06.2017 - Current

Caregiver

Stella Alexander
02.2011 - 05.2013

Associates Degree In Health And Human Services - Education

Aiken Technical College

Similar Profiles

CREATE PROFILE
Shannon Blocker