Shannon Boecker
Georgetown,TX
Summary
Motivated Deli Manager offering 12 years of experience managing departmental operations to exceed store goals and standards. Customer-oriented with expertise in staff development, food safety, supplier relations and merchandising.
Overview
13
13
years of professional experience
Work History
Asst. General Manager
Mighty Fine Burgers
Cedar Park, TX
10.2023 - 09.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
Deli/Bakery Department Manager
HEB Grocery Store
603 Louis Henna Blvd
08.2011 - 09.2023
- Purchased products for deli department according to department business
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Observed quality assurance standards to optimize freshness of deli products.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Set schedules for 40-200 staff by planning and designating shifts and hours.
- Inventoried food products and associated materials on weekly basis.
- Developed and implemented standard and special menu items and deli selections.
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
- Delivered front-end support to staff during rush periods.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Optimized the bakery''s workflow by regularly evaluating and updating equipment and processes, resulting in increased efficiency and productivity.
Education
GED -
Crane High School
Crane, TXSkills
- Customer Interaction
Timeline
Asst. General Manager
Mighty Fine Burgers
10.2023 - 09.2024
Deli/Bakery Department Manager
HEB Grocery Store
08.2011 - 09.2023
GED -
Crane High School