Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Shannon Bond

Durbin

Summary

A bookkeeping professional with a proven track record at S. Bond's Bookkeeping, enhancing financial accuracy and customer satisfaction. Expert in Intuit QuickBooks and adept at multitasking under pressure. Demonstrated ability to improve operational efficiency and foster client relationships, ensuring repeat business. Skilled in verbal communication and attention to detail, consistently delivering results beyond expectations.


Dedicated bookkeeping professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Owner

S. Bond's Bookkeeping
10.2024 - Current
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Inspected account books and recorded transactions.

Clerk/Cook Operator

Wildcat Provisions
06.2023 - 02.2024
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared and served various food items in a fast-paced environment.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Clerk

DGVRR
05.2015 - 10.2021
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Sold tickets to customers and assisted with trip planning through scheduling, pricing, and identifying the best transportation routes.
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Ticket Agent

Cass Scenic Railroad
08.2010 - 04.2015
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Collaborated with team members to ensure seamless guest experiences from booking through checkout.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Worked closely with housekeeping teams to communicate any special requests or accommodations required for incoming guests.

Education

High School Diploma -

Pocahontas County High School
Dunmore, WV
05-2009

Skills

  • Verbal and written communication
  • Intuit QuickBooks Certified ProAdvisor Level 1 & 2
  • Works Well Under Pressure
  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Power Tools and Equipment
  • Documentation and reporting

Certification

  • QuickBooks Level 2 ProAdvisor, Intuit, Nov. 2024
  • QuickBooks Level 1 ProAdvisor, Intuit, Sept. 2024

Timeline

Owner

S. Bond's Bookkeeping
10.2024 - Current

Clerk/Cook Operator

Wildcat Provisions
06.2023 - 02.2024

Clerk

DGVRR
05.2015 - 10.2021

Ticket Agent

Cass Scenic Railroad
08.2010 - 04.2015

High School Diploma -

Pocahontas County High School

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Shannon Bond