Shannon Bond
Lancaster,PA
Summary
Dynamic leader and creative professional with proven expertise in Adobe Creative Cloud and exceptional leadership skills. Excelled at Small Town Timbers by developing innovative designs and enhancing customer satisfaction. Demonstrated ability in fostering teamwork, driving operational efficiency, and implementing creative solutions to boost business growth.
Overview
9
9
years of professional experience
Work History
Production / Graphic Designer
Small Town Timbers
Kirkwood, PA
02.2021 - 02.2025
- Created visually compelling designs using Adobe Creative Cloud for product launches, enhancing brand visibility, and customer engagement.
- Guided customers through the design process, providing tailored recommendations that improved satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline the transition from design to production, ensuring timely and quality-focused delivery.
Shift Supervisor
Starbucks
01.2019 - 01.2021
- Managed day-to-day operations, ensuring a smooth workflow during peak hours, and providing a positive customer experience.
- Handled customer complaints and concerns, turning challenging situations into opportunities to improve customer satisfaction.
- Assisted in training sessions for team members at Starbucks, improving customer service delivery, and operational efficiency.
Cafe Manager
Ferguson & Hassler
01.2016 - 01.2019
- Managed daily operations of the café, including staff scheduling, inventory management, and ensuring consistent quality of service.
- Led a team of five employees, providing training, performance feedback, and fostering a positive work environment.
- Ensured health and safety regulations were followed, and maintained a clean and organized café environment.
- Developed promotional strategies at Ferguson & Hassler, successfully increasing customer engagement and sales.
Education
Bachelor's - Marketing
University of London
04-2029
Professional Certificate - Digital Marketing
Coursera
04-2025
Professional Certificate - Graphic And Digital Design
Coursera
02-2025
Skills
- Adobe Creative Cloud Proficiency
- Graphic and Web Design
- Typography and Color Theory
- Creative Problem-Solving
- Brand Identity Development
- Accessibility design
- Project coordination
- Packaging Design
Volunteer Experience
Annunciation Greek Orthodox Church, Lancaster, PA, Volunteered annually at the church's Spring Gyro Fest and Fall Greek Bazaar. Assisted with food donations and fundraising efforts for local charities. Worked closely with event planning teams to ensure smooth event execution.
Timeline
Production / Graphic Designer
Small Town Timbers
02.2021 - 02.2025
Shift Supervisor
Starbucks
01.2019 - 01.2021
Cafe Manager
Ferguson & Hassler
01.2016 - 01.2019
Bachelor's - Marketing
University of London
Professional Certificate - Digital Marketing
Coursera
Professional Certificate - Graphic And Digital Design
Coursera
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