Shannon Bowers
Rocklin,CA
Summary
Driven Employee with proven success in leadership roles and extensive knowledge of Merchandise. Committed to exceeding goals, working closely with coworkers and learning new skills. Expertise in various cameras, photography programs, merchandising and sales techniques.
Overview
8
8
years of professional experience
Work History
Sales Lead
Kohls Department Store
11.2018 - Current
- Trained, coached, mentored and acknowledged achievements of sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, payments, credit applications and gift card activations.
- Counted down registers and maintained a correct balance of cash by creating deposits for the store.
- Became an expert on the website and app for the company and informed the customers about the best ways to use both.
- Maintained store visual standards by setting up interior displays to merchandising guidelines and stocking the departments with best selling items in view of customer walkways
- Participated in store meetings and product training sessions to understand and sell items.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Tracked down items for customer orders to be packed and shipped out.
- Increased sales and customer satisfaction through personalized servicing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and maintained knowledge of current sales and promotions and informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Residential Advisor
CCA Housing And Residential Life
08.2017 - 05.2018
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Assisted students in handling tough situations to resolve problems.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Promoted inclusivity within the residence hall by organizing diversity-focused events and discussions.
- Conducted regular safety inspections to ensure compliance with housing policies and regulations.
- Facilitated roommate mediation sessions to resolve conflicts and foster positive relationships among resident pairs or groups.
Front Desk Assistant
CCA Housing And Residential Life
08.2016 - 05.2018
- Answered resident telephone calls promptly and appropriately handled needs.
- Received, screened and routed incoming calls.
- Greeted residents and visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
- Received, logged, and sorted mail and deliveries to meet business requirements.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Summer Conference Assistant
CCA Housing And Residential Life
05.2016 - 08.2016
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all pre-college residents (Ages 15 to 18).
- Assisted students in handling tough situations to resolve problems.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Promoted inclusivity within the residence hall by organizing diversity-focused events and discussions.
- Facilitated roommate mediation sessions to resolve conflicts and foster positive relationships among resident pairs or groups.
Education
Bachelor of Arts - Photography
California College of The Arts
San Francisco, CA05.2018
Skills
- Cross-selling techniques
- Performance Management
- Merchandise flow
- Teamwork and Collaboration
- Stockroom Management
- Positive Customer Service
- Inventory and Stocking
- Digital Printing
- Color Corrections
- Studio Lighting/Setup
- Retouching Photographs
- Darkroom Printing and Developing (B&W)
Software
- Adobe Lightroom
- Adobe Photoshop
- Excel
- Word
- Powerpoint
- Point of Sale systems
- Zebra Devices
Timeline
Sales Lead
Kohls Department Store
11.2018 - Current
Residential Advisor
CCA Housing And Residential Life
08.2017 - 05.2018
Front Desk Assistant
CCA Housing And Residential Life
08.2016 - 05.2018
Summer Conference Assistant
CCA Housing And Residential Life
05.2016 - 08.2016
Bachelor of Arts - Photography
California College of The Arts
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