Shannon Boyd
Irving,TX
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Precise Office Administrator with 2 years of experience. Expert in Microsoft, Excel and Oracle, protocols with training in Dispatching,Cycle count. Distinguished history of decreasing office spending while increasing functionality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Republic
08.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Lead Driver/Supervisor of Operations
Waste Management
01.2018 - 08.2022
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
- Loaded and secured items in trucks to avoid damage to parcels during delivery, via forklift.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Line Haul Truck Driver/Dispatcher Coordinator
Yellow Freight
09.2013 - 01.2018
- Enhanced delivery efficiency by planning and executing optimal routes for long-distance hauls.
- Maintained strict adherence to safety regulations, reducing accident rates and ensuring the well-being of both driver and cargo.
- Streamlined loading and unloading processes for faster turnaround times at distribution centers. Used forklift
- Mentored new drivers in company policies, safe driving techniques, and efficient route planning, fostering a strong team environment.
- Completed accurate logbooks and documentation for regulatory compliance purposes, avoiding fines or penalties from authorities.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Answered roadside assistance calls for tows and other vehicle support.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
Education
Associate of Arts - Business Administration
Northlake Community College
IrvingBachelor of Arts - Business
University of Arizona Global Campus
Phoenix, AZ10.2027
High School Diploma -
John Tyler High School
Tyler, TX06.2000
Skills
- Operations Management
- Performance monitoring
- Warehouse Operations
- Team Training
- Safety oversight
- Customer Relations
- Logistics expertise
- Quality Assurance
- Management
- Scheduling Coordination
- Cycle counting
- Forklift certified
Certification
Certified in basic Accounting
5S Program
How to Talk to anyone
Freight broker Dispatcher Training
Managerial Training
Forklift
Drove and certified in Forklift
Timeline
Operations Supervisor
Republic
08.2022 - Current
Lead Driver/Supervisor of Operations
Waste Management
01.2018 - 08.2022
Line Haul Truck Driver/Dispatcher Coordinator
Yellow Freight
09.2013 - 01.2018
Associate of Arts - Business Administration
Northlake Community College
Bachelor of Arts - Business
University of Arizona Global Campus
High School Diploma -
John Tyler High School
Certified in basic Accounting
5S Program
How to Talk to anyone
Freight broker Dispatcher Training
Managerial Training
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