Shannon Boyd
Houston,TX
Summary
Proactive Personal Assistant and Tax Preparer with extensive experience in managing schedules, coordinating appointments, and providing exceptional customer service. Known for maintaining confidentiality, improving office efficiency, and handling escalated customer issues. Bringing strong problem-solving skills, attention to detail, and dedication to fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Personal Assistant
DN Commercial
04.2022 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Created flyers for properties that are for sale of lease.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Displayed absolute discretion at handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Tax Preparer
ELQ Tax Office
10.2021 - 04.2022
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Office Assistant
Sunrise Natural Foods
07.2019 - 08.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Made and emailed invoices and sales orders.
- Processed FedEx shipments.
- Prepared orders for daily transport.
- Collected cash and credit card payments.
- Processed over the phone and email orders.
Cashier
Kroger
02.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Host
Walmart
09.2016 - 08.2018
- Provided exceptional hospitality by greeting customers warmly upon entry and assisting throughout their visit.
- Collaborated with team members to achieve daily sales goals by actively engaging with customers and promoting products.
- Greeted incoming customers and provided directions to different store locations.
- Played an active role in loss prevention efforts by monitoring suspicious activity and reporting incidents to management as needed.
- Supported new hires during their training period, helping them develop essential skills for success in the role of Customer Host.
- Improved store appearance by executing merchandising guidelines and maintaining visual displays.
- Communicated proactively with supervisors regarding any issues or concerns that arose during shifts.
Shift Manager
McDonald's Restaurant
06.2015 - 09.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Bachelor of Science - Accounting
King's College
Wilkes-barre, PA05.2012
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Creative Thinking Capacity
- Strong Problem Solver
- Attention to Detail
- Time management expertise
- Detail-oriented mindset
- Appointment Scheduling
- Dedicated Team Player
Timeline
Personal Assistant
DN Commercial
04.2022 - Current
Tax Preparer
ELQ Tax Office
10.2021 - 04.2022
Office Assistant
Sunrise Natural Foods
07.2019 - 08.2021
Cashier
Kroger
02.2019 - 07.2019
Customer Host
Walmart
09.2016 - 08.2018
Shift Manager
McDonald's Restaurant
06.2015 - 09.2016
Bachelor of Science - Accounting
King's College