Microsoft Office Suite, 40 WPM, Email
Shannon Boykin
Medical Receptionist
Birmingham,AL
Summary
Experienced Medical Receptionist adept in providing excellent administrative and clerical support in high volume medical offices. Skilled in maintaining schedules, making appointments, collecting co-payments, MS Office, EHR system, taking messages, and treating patients with care and respect. Bringing forth the ability to manage a front desk settings with organization and a sense of calm. Eager to join a new medical office where I can utilize my skills to help others.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Advanced Medical Support Assistant
Veterans Administration
Birmingham, AL
11.2023 - Current
- Initiate and carry out a variety of administrative tasks in support of Community Care.
- Handle calls, collect personal information, and create appointments.
- Research and maintain an updated database of community medical services to assist veterans with locating medical care in the community.
- Schedule appointments for medical procedures and physician consultations with patients.
- Perform administrative tasks such as filing, faxing, photocopying, and scanning documents.
- Answer phone calls from patients or healthcare providers and respond to inquiries professionally.
- Adhere to HIPAA guidelines to protect patient privacy.
Medical Receptionist
Cahaba Medical Care
Birmingham, AL
03.2022 - 02.2023
- Greeted and checked in and out patients, updating patient information in the computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with provider's calendar.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Adhered to HIPAA guidelines to protect patient privacy.
Patient Registration Representative
Children's of Alabama Hospital
Birmingham, AL
08.2012 - 11.2019
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Verified insurance eligibility through online portals or by phone calls.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Adhered to HIPAA guidelines to protect patient privacy.
Patient Service Specialist
UAHSF
Birmingham, AL
04.1999 - 04.2009
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Collected co-pays at time of visit according to office policy.
- Adhered to HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL 09.1986 - 05.1990
Skills
- Customer Service
- Microsoft Office Suite Expertise
- Inbound & Outbound Calling
- Medical Terminology
- Data Entry
- Healthcare Administration
- EMR Systems
- Verbal & Written Communication
- Patient Health Information Access
- HIPPA Guidelines
- Clerical Duties
- Teamwork & Collaboration
- Payment Scheduling & Collection
- Medical terminology proficiency
Timeline
Advanced Medical Support Assistant
Veterans Administration
11.2023 - Current
Medical Receptionist
Cahaba Medical Care
03.2022 - 02.2023
Patient Registration Representative
Children's of Alabama Hospital
08.2012 - 11.2019
Patient Service Specialist
UAHSF
04.1999 - 04.2009
High School Diploma -
Fairfield High Preparatory School
09.1986 - 05.1990
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchSoftware
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