Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Bradford

Philadelphia,PA

Summary

Highly efficient and well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald's
12.2023 - Current
  • Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
  • Supported great dining and meal experiences for guests.
  • Kept drawer balanced by accurately processing cash, credit, and debit payments.
  • Recorded orders by answering customer questions and entering requests in the system.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru, and other areas.
  • Became familiar with products to answer questions and make suggestions.

Crew Member

Haagen Dazs
01.2023 - 08.2023
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Utilized proper portion control to determine customers receive the correct portion size.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Established a rapport with regular customers, fostering a sense of community and loyalty to the establishment.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Worked Long hours alone ranging from 10-12hrs.
  • Managed myself and others
  • Opened and closed the store

Host

Olive Garden
01.2022 - 10.2022
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Completed daily side work and opening and closing duties without fail.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers by keeping the dining area ready for every guest.

Intern

The Salvation Army Kroc Center
03.2021 - 01.2022
  • Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Sorted and organized files, spreadsheets, and reports.
  • Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.

Intern

The Salvation Army Kroc Center
02.2023 - 04.2023
  • Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Sorted and organized files, spreadsheets, and reports.
  • Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.

Crew Member

McDonald's
11.2020 - 04.2021
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Took orders, prepared meals, and collected payments.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

No Degree - Forensic Science

Lincoln University of PA
1570 Baltimore Pike Lincoln PA
05.2027

High School Diploma -

Mastery Charter School
Philadelphia, PA
06.2023

Skills

    • Crew Leadership
    • Public Speaking
    • Assertiveness
    • Computer Skills
    • Stock management
      • Issue and Complaint Resolution
      • Critical Thinking
      • Communication
      • Leadership
      • Effective time management

Timeline

Crew Member

McDonald's
12.2023 - Current

Intern

The Salvation Army Kroc Center
02.2023 - 04.2023

Crew Member

Haagen Dazs
01.2023 - 08.2023

Host

Olive Garden
01.2022 - 10.2022

Intern

The Salvation Army Kroc Center
03.2021 - 01.2022

Crew Member

McDonald's
11.2020 - 04.2021

No Degree - Forensic Science

Lincoln University of PA

High School Diploma -

Mastery Charter School

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Shannon Bradford