Shannon Brand
Overland Park,KS
Summary
Results-driven Senior Customer Lead Support and Administrative Services professional focused on delivering exceptional client service. Skilled in managing patient registration, verifying insurance, and maintaining accurate medical records. Certified in MS Word and Excel, with a typing speed of 60+ WPM. Strong time-management abilities enhance efficiency and client satisfaction.
Overview
19
19
years of professional experience
Work History
Registrar II
HCA Sarah Cannon Cancer Center
Overland Park, Kansas
04.2024 - Current
- Coordinated patient registration processes at leading cancer treatment center to ensure seamless patient experience.
- Verified patient insurance information and collected necessary documentation to facilitate timely treatment.
- Maintained accurate electronic medical records updated daily.
- Guided patients in completing required forms and addressed questions to enhance patient understanding and satisfaction.
Courtcall Moderator
Peak Pro Staffing
09.2021 - 03.2024
- Moderated virtual court sessions, facilitating orderly and efficient legal proceedings.
- Documented moderation activities, ensuring comprehensive records for reference and compliance.
- Guided and supported moderators in executing tasks, enhancing overall moderation effectiveness.
Personal Trainer/coach
Anytime Fitness
05.2016 - 2024
- Coached and mentored online clients by delivering tailored workouts and nutrition guidance
- Trained clients in person to achieve fitness goals through personalized workout plans
- Team Elemental Training-Online
Dispatcher
Mission Plumbing Heating and Cooling
02.2018 - 09.2021
- Assisted customers over the phone to resolve plumbing and heating issues
- Coordinated technician routes to ensure timely service delivery
- Coordinated schedules for service calls and technician assignments.
- Managed customer inquiries and dispatched service teams promptly.
- Utilized dispatch software to track job statuses and technician locations.
Conference Support Specialist
Peak Pro Staffing
02.2007 - 09.2021
- Organized and facilitated conference calls to enhance team collaboration and communication
- Mentored, trained, and hired staff to ensure effective execution of conference calls
- Processed weekly payroll for over 60 employees, ensuring timely and accurate compensation
Color Consultant
Sephora, Inc
05.2016 - 05.2018
- Assisted clients with skincare consultations and executed personalized makeovers
- Oversaw cash wrap operations while optimizing color sales floor displays for enhanced customer engagement
- Advised clients on color choices for makeup and skincare products.
- Assisted in creating visually appealing product displays in-store.
- Educated customers on color theory and application techniques.
Senior Conference Event Specialist
PGI Global
02.2012 - 05.2017
- Coordinated and monitored conferences for Fortune 500 companies, managing up to 2,000 participants, ensuring regulatory compliance, participant satisfaction, and prompt resolution of issues.
- Conducted post-event evaluations to identify areas for improvement in future events, enhancing overall event quality.
- Compiled daily lists in Excel and managed client billing processes, ensuring accurate and timely financial transactions.
Education
Certified Personal Trainer -
NASM
01-2014
Bachelor of Arts - Psychology
University Of Kansas
Lawrence, KS01-1991
Skills
- Patient intake procedures
- Patient eligibility checks
- Patient documentation
- Health information management
- Customer relationship management
- Communication skills
Timeline
Registrar II
HCA Sarah Cannon Cancer Center
04.2024 - Current
Courtcall Moderator
Peak Pro Staffing
09.2021 - 03.2024
Dispatcher
Mission Plumbing Heating and Cooling
02.2018 - 09.2021
Personal Trainer/coach
Anytime Fitness
05.2016 - 2024
Color Consultant
Sephora, Inc
05.2016 - 05.2018
Senior Conference Event Specialist
PGI Global
02.2012 - 05.2017
Conference Support Specialist
Peak Pro Staffing
02.2007 - 09.2021
Certified Personal Trainer -
NASM
Bachelor of Arts - Psychology
University Of Kansas