Summary
Overview
Work History
Education
Skills
Certification
Timeline
Teacher

Shannon Brayden

Covington,LA

Summary

Dedicated Certified Medical Billing and Coding Specialist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Northshore Gymnastics
Mandeville, LA
08.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected deposits, fees and payments.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization

Teacher

St. Michael's Episcopal School
Mandeville, LA
06.2012 - Current
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.
  • Promoted physical, mental and social development using classroom games and activities.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.

Bed Control Coordinator

East Jefferson General Hospital
Metairie, LA
07.2006 - 06.2012
  • Preformed and enforced all activities which involve placement and movement of patients and monitored efficient transfers and discharges.
  • Assigned ED, PACU and other patients to beds based on care requirements and for maximizing use of hospital bed resources appropriate for care
  • Assigned beds by physician, nursing and patient preference and care type criteria
  • Assigns hospital beds based on bed availability while balancing with direct admits, hospital procedures and Emergency Room admissions
  • Monitored bed board of patients and notifies supervisor and nursing staff of changes in bed status at start of shift and throughout the day.
  • Transferred patients in-house as needed, ensuring that critical transfers are given priority and while following hospital procedure
  • Processed requests from physicians, clinics and hospitals to schedule admission, obtain demographic information and communication to physician offices of rooms assigned for incoming patients, contacts any referring facilities with notification of rooms assigned in order to expedite transfer of patients to our facility.
  • Worked with EVS prioritizing needs for rooms to be cleaned and works with EVS to efficiently place patients in beds.
  • Processed death paperwork in conjunction with MD's, NEOB and Funeral Homes
  • Releases bodies from the morgue
  • Worked collaboratively and closely with the Nursing Administrators and Hospitalist
  • Communicated anticipated staffing needs to nursing based on hospital census
  • Works closely with the Emergency Room, Nursing, Case Management and Environmental Services regarding utilization management and review of beds
  • Responsible for registration of direct admissions
  • Communicated with patients, ensuring that medical information was kept private.

Front Office Receptionist

Jefferson Psychiatric Associates
Metairie, LA
08.2004 - 06.2006
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office productivity by handling high volume of callers per day.

Education

Associate - Early Childhood Education

Delgado Community College
New Orleans, LA
06.2016

CCA - Medical Billing and Coding

DeVry University
Downers Grove, IL
03.2022

Skills

  • Multi-line Phone Systems
  • Insurance Verification
  • Medical Scheduling
  • Medical Terminology
  • Microsoft Excel
  • Microsoft Word
  • Verbal and written communication
  • Scheduling
  • Problem-solving skills
  • Insurance Billing
  • Medicare
  • Medical Billing And Coding
  • Maintain Confidentiality
  • Medical Records

Certification

  • CCA - Certified Coding Associate

Timeline

Front Desk Receptionist

Northshore Gymnastics
08.2021 - Current

Teacher

St. Michael's Episcopal School
06.2012 - Current

Bed Control Coordinator

East Jefferson General Hospital
07.2006 - 06.2012

Front Office Receptionist

Jefferson Psychiatric Associates
08.2004 - 06.2006

Associate - Early Childhood Education

Delgado Community College

CCA - Medical Billing and Coding

DeVry University
Shannon Brayden