Hi, I’m
Shannon Brixey
Patient Care Coordinator
Lacey,WA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
years of professional experience
Work History
Consumer Direct Care NetworkLacey, WA
Caregiver
05.2025 - Current
Job overview
- Accompany client to activities, medical appointments, and shopping trips via Dial-A-Lift.
- Prepare nutritional meals to accommodate client preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, and managed laundry.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Providence St. Peter HospitalOlympia, WA
Patient Care Coordinator
01.2022 - 08.2025
Job overview
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
SeaMar Community Health Center - West OlympiaWest Olympia, WA
Front Desk Receptionist
02.2019 - 06.2019
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
University of ArizonaTucson, AZ
Bachelor's Degree from Social Services
06-2024
South Puget Sound Community CollegeOlympia, WA
Associate Degree from Early Childhood Education
06-2022
Skills
- Family and Community Communication
- Critical thinking
- Effective listening
- Front Desk and Office Support
- Telephone and In-Person Reception
- Scheduling and Calendar Coordination
- Record Keeping and Documentation
- Accurate Data Entry
- Confidentiality and Privacy Compliance (HIPAA-aligned)
- Alphabetical and Numerical Filing
- Multitasking in Busy Environments
- Professional Written and Verbal Communication
- Collaboration with Multidisciplinary Teams
- Parent-teacher conference coordination
- Flexible and adaptive
- Verbal and written communication
- Special needs students
- Task prioritization
- Conflict resolution
- Team building
Certification
CPR - Infant, Child, Adult
Timeline
Caregiver
Consumer Direct Care Network
05.2025 - Current
Patient Care Coordinator
Providence St. Peter Hospital
01.2022 - 08.2025
Front Desk Receptionist
SeaMar Community Health Center - West Olympia
02.2019 - 06.2019
University of Arizona
Bachelor's Degree from Social Services
South Puget Sound Community College
Associate Degree from Early Childhood Education