Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Broecker

Elmer,NJ

Summary

Dynamic professional with extensive experience in administrative support and account reconciliation. Proven ability to enhance team productivity and maintain confidentiality while managing high volumes of data. Recognized for exceptional customer service and attention to detail, ensuring accurate financial reporting and efficient payment processing.

Overview

26
26
years of professional experience

Work History

Substitute Teacher

ESS
01.2022 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Medical Office Assistant

Inspira Medical Center
02.2023 - 08.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Used Cerner and Navinet to schedule appointments and verify insurance for doctor visits and procedures.

Office Manager

Perfect Shapes, Inc
11.2006 - 03.2020
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Managed accounts payable and receivables and payroll.
  • Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Reconciliation Specialist

Tier Technologies
07.1999 - 03.2003
  • Reduced financial discrepancies by consistently monitoring and resolving account variances.
  • Developed custom reports for management review, highlighting significant findings from the reconciliation process.
  • Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.
  • Assisted in periodic reviews of existing policies and procedures, suggesting updates as needed for optimal effectiveness.
  • Managed high volumes of transaction data efficiently while maintaining attention-to-detail necessary for accurate reconciliations.

Education

Bachelor of Science - Accounting And Business Management

Wilmington University
New Castle, DE
05-2027

Skills

  • Account reconciliation
  • Credit and collections
  • Staff management
  • Financial reporting
  • Payment processing
  • Invoice processing
  • Administrative support
  • Recordkeeping
  • Month-end reports
  • Microsoft Excel
  • Microsoft Word
  • Microsoft outlook
  • Verbal communication
  • Meticulous attention to detail
  • Microsoft PowerPoint

Timeline

Medical Office Assistant

Inspira Medical Center
02.2023 - 08.2023

Substitute Teacher

ESS
01.2022 - Current

Office Manager

Perfect Shapes, Inc
11.2006 - 03.2020

Reconciliation Specialist

Tier Technologies
07.1999 - 03.2003

Bachelor of Science - Accounting And Business Management

Wilmington University

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Shannon Broecker