Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

SHANNON BROOKS

DES MOINES,UNITED STATES

Summary

Customer Service Representative with a strong focus on effective communication and teamwork, dedicated to providing exceptional service and building positive relationships with clients. Demonstrates a readiness to learn and adapt quickly to new environments, ensuring timely and efficient resolution of customer inquiries. Committed to enhancing customer satisfaction through advanced communication skills and a proactive approach to problem-solving.

Overview

28
28
years of professional experience

Work History

ASSISTANT MANAGER

Dollar General
02.2022 - 05.2025
  • Streamlined inventory management processes, reducing stock discrepancies and enhancing overall store efficiency.
  • Maintained accurate financial records and executed daily cash reconciliations, ensuring compliance with corporate standards.

CALL CENTER REP

Intoxolook
02.2019 - 02.2022
  • Managed inbound calls to resolve customer inquiries, achieving substantial improvements in customer satisfaction ratings.
  • Utilized data analysis to identify recurring issues, implementing solutions that reduced call handling time significantly.
  • Maintained accurate records of customer interactions, ensuring compliance with company policies and facilitating continuous improvement.

SERVER

There Goes Mary
08.2015 - 01.2019
  • Serving plated meals, cocktails, and other beverages according to event specifications.
  • Setting up dining areas, including tables, linens, and decor, as well as efficient post-event cleanup.
  • Demonstrating excellent customer service, including attentiveness, professionalism, and a positive demeanor.
  • Greeting guests, responding to requests, addressing dietary needs and special accommodations.

PATIENT ADVOCATE

Diagnostic & Critical Care Medicine
04.1997 - 04.2012
  • Acted as a liaison between patients and healthcare providers, ensuring clear communication and fostering trust, leading to enhanced patient satisfaction.
  • Facilitated access to critical care services, reducing patient wait times and improving overall care delivery efficiency.
  • Coordinated with multidisciplinary teams to address patient needs, resulting in streamlined care processes and improved health outcomes.

Education

CREDITED HOURS -

DMACC
Ankeny, IA
12.1987

Skills

  • Customer Retention
  • Cash Handling
  • Communication Skills
  • Money handling
  • Customer service
  • Team leadership
  • Decision-making
  • Recruitment and hiring
  • Conflict resolution

Timeline

ASSISTANT MANAGER

Dollar General
02.2022 - 05.2025

CALL CENTER REP

Intoxolook
02.2019 - 02.2022

SERVER

There Goes Mary
08.2015 - 01.2019

PATIENT ADVOCATE

Diagnostic & Critical Care Medicine
04.1997 - 04.2012

CREDITED HOURS -

DMACC

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